Office Manager

                                                                                           HOLLA School Office Manager

JOB TITLE:

HOLLA School Office Manager

SUPERVISOR:

Operations Administrator 

ABOUT:

HOLLA School is a public, tuition-free K-5 charter school sponsored by the Reynolds School District. Our foundational belief is ALL children are abundant, brilliant and creative. The HOLLA School mission is To change the academic narratives of Black, Brown and Indigenous youth by honoring lived experiences, catalyzing genius and centering joy.

COMPENSATION:

Salary for this position is determined by the HOLLA School salary schedule and dependent upon relevant experience, which includes professional development, supervision, licensure held and areas of endorsement. This is a full time, exempt position. Salary is in addition to full medical, vision, and dental insurance, and PERS retirement benefit contributions (eligible immediately for current PERS participants, eligible 6 months after employment begins for new PERS participants).

JOB DESCRIPTION:

This position is highly administrative in nature and involves answering phone calls, greeting visitors, distributing mail, preparing communications, and assisting with the day-to-day operations of the school by filing paperwork, accurate and confidential scholar file and data upkeep, tracking safety drill information, and preparing documents for meetings.

Attendance tracking and family communications regarding attendance is a key part of the Office Manager role. Following HOLLA School’s process of attendance communications (phone calls and letters), including communicating with the School Counselor and Administrator for follow ups, is a mandatory daily task. 

The Office Manager supports the admission/enrollment process at HOLLA School by organizing scholar data, tracking waitlists, and communicating with families on behalf of HOLLA School throughout the admission/enrollment process. Additionally, the Office Manager will work on specific tasks as assigned by HOLLA School Administration. This role will have summer duties to complete end of school year tasks and prepare for the next school year.

The Office Manager is responsible for creating and maintaining Cumulative Files for all scholars, including completing internal audits to ensure all needed paperwork is up to date and complete. At times, this will include communicating with the Reynolds School District and other schools and districts and the Office Manager is expected to handle these communications and exchanges of information in accordance with FERPA and in a way that represents HOLLA School’s values. 

This role requires a high level of discernment to filter through various communication channels, including in-person interaction, phone, and email with the lens of community care and FERPA compliance. The Office Manager is often the first point of contact for families and community members with HOLLA School. With that in mind, the Office Manager should embody HOLLA School's mission and values of identity, skill development, intellectualism, criticality, joy, and orientation in the world. The Office Manager is able to put people at ease on the phone or speaking 1:1 with other staff members, parents/guardians or HOLLA School partners. Morning greetings and afternoon goodbyes of HOLLA School scholars that reflect the school's mission and values are of utmost importance to foster hospitality, safety, and belonging.

Additional Regular Responsibilities:

• Provide basic health support for scholars, including distributing medication, managing minor injuries, taking temperatures, and notifying families or staff as needed (following all confidentiality and safety guidelines).
• Support end-of-day pick-up and morning drop-off communication to ensure smooth transitions and clear messaging for families.
• Celebrate each scholar’s birthday appropriately by coordinating with staff or families, facilitating cupcake or treat orders, and maintaining records to ensure no birthday is missed.
• Maintain and regularly update the HOLLA School Front Desk Handbook to provide clear guidance for support staff and coverage.
• Maintain and manage the HOLLA School calendar, ensuring events, meetings, and key dates are accurately recorded and shared with staff.
• Keep the front desk area clean and welcoming: wipe down surfaces daily, water plants, and maintain an organized space that reflects HOLLA School’s values of hospitality and care.
• Manage volunteers including handling applications, fees, and background checks through ODE
• Respond to record requests and request records in a timely manner
•  Additional duties will be assigned as needed. The Office Manager should approach the role with a positive, solution oriented lens, which includes identifying other tasks that may aid the Leadership Team or school. 

QUALIFICATIONS:

Education:

• High School Diploma, equivalent, or combined relevant experience

Experience:

• Experience working with elementary aged youth
• Experience working with diverse people in diverse settings
• Experience working in a school front-office settings
• Proven Administrative Assistant, School Secretary, or Office Manager experience
• Must be Bilingual, fluent in English and Spanish 
• Working knowledge of SYNERGY 

Other:

• Creative
• Ability to receive direction and feedback
• Comfortable providing redirection to scholars that center on their assets and inherent value

KEY COMPETENCIES:

• Utilizing lived experience to inform approaches to the role and HOLLA School setting
• Commitment to handle confidential information with best practices to follow FERPA and HOLLA School policies
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, such as printers, scanners and copy machines
• Proficiency in Google Suite, with particular adeptness using Google Sheets to create written collateral as assigned, including school and community communication, spreadsheets, etc
• Possess basic budgetary management skills to track and submit reimbursements, track and complete supply orders, and work with the HOLLA Operations Director on various school money management systems, human resources systems, and day to day operational needs of the school
• Excellent time, organization, multitasking and prioritization management skills
• Attention to detail and problem solving
• Excellent written and verbal communication
• Reflective, Inquiry, and Relationship-building skills
• Reading and math proficiency
• Thrive in a collaborative team environment
• Physical requirements of extended periods of standing and sitting, walking, lifting up to 50lbs
• All HOLLA School Staff are subject to a pre-employment background check as part of the pre-employment process as well as on an ongoing basis