The Role
Welcomes tenants, manages leases and rent invoicing, supports rent collection and payment reconciliation, maintains court and recertification records, processes applicant documentation, handles calls and correspondence, and performs general administrative duties in a property management setting.
Summary Generated by Built In
- Welcome and assist tenants who visit the main office
- Manage, organize and catalog all current scattered site leases
- Ensure all rent invoices are mailed to tenants on time monthly
- Assist with rent collection, meet with tenants as needed
- Assist with data entry in Real Page/Onesite
- Track all court cases and manage an active calendar
- Perform general administrative duties including copying, filing and assisting with recertification charting
- Gathers all income and identification information for apartment applicants
- Follow up on any missing documents with relevant staff and third parties
- Screens all incoming calls and transfer to appropriate staff, takes and distributes messages
- Reconcile received payments for bank deposit
- Attend internal and external meetings, supervision and trainings as required
- Assist with creating and sending certified letters such as, but not limited to, rent demands, recertification notices, benefit letters, etc.
- Attend internal and external meetings, supervision and trainings as required
- Other duties as assigned
- AA degree preferred; tax credit and benefits experience a plus
- Previous experience in property management in a social service setting; experience working in mental health settings or, customer service experience
- Strong interpersonal communication, computer and organizational skills
- Experience with One Site property management software, , MS Excel and knowledge of AWARDS
- Spanish fluency is highly desirable
Skills Required
- Previous experience in property management in a social service setting, mental health setting, or customer service
- Strong interpersonal communication skills
- Strong computer skills
- Strong organizational skills
- Experience with OneSite property management software
- Microsoft Excel experience
- Knowledge of AWARDS
- Associate degree
- Tax credit and benefits experience
- Spanish fluency
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The Company
What We Do
The Bridge is a New York City nonprofit serving people experiencing serious mental illness and substance-use concerns. It provides behavioral-health treatment, supportive housing, outpatient and community-based programs, and other services that help clients pursue recovery, independence, and meaningful lives. Its mission is to strengthen the community by offering help, hope, and opportunity to vulnerable New Yorkers, regardless of ability to pay.
