Office Assistant/Researcher

Posted 51 Minutes Ago
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Fort Wayne, IN, USA
In-Office
Entry level
Professional Services • Real Estate
The Role
Provides front-office administrative support for real estate, auction, title, and relocation activities. Responsibilities include answering phones, maintaining files, ordering title searches, scheduling closings, running errands, researching consignment items, and writing catalogue descriptions. The role requires strong customer service, organization, communication, attention to detail, judgment, and the ability to manage multiple priorities while supporting auction and consignment operations.
Summary Generated by Built In
Company Description

Scheerer McCulloch provides real estate & personal property auctions, traditional real estate sales and senior relocation services. We are dedicated to helping seniors relocate from the home they've lived in for years, to a smaller, safer, more manageable place to spend their retirement years. We handle everything from the sale or auction of their home and personal belongings, to packing, moving and unpacking in their new home. We treat our customers with kindness and professionalism throughout the process, which has given us a solid reputation we continually strive to maintain. The employees we hire are people who are motivated to be the best they can be, and enjoy working with others who feel the same way. 

Job Description

The Office Assistant/Researcher works in the front office of our busy real estate/auction/moving company performing a variety of tasks related to coordinating, scheduling and finalizing the details involved in real estate sales, auctions, title work, home clean up and maintenance, etc. Verbal and written communication with clients and others is a significant portion of this position.

This person also supports our Consignment Assistant to learn the value and history of treasures, antiques and collections we will auction. In addition to research, this person will catalogue the items for posting on internet sites and in a printed catalogue for each auction.

DUTIES INCLUDE
-Answering phones
-Creating and maintaining files on upcoming real estate and personal property auctions
-Ordering title searches, scheduling closing dates, etc.
-Running errands                                                                                                                     -Researching items for consignment auctions                                                                          -Writing blurbs about each item for online and print catalogues                                          
-Attending required staff meetings
-Performing other duties as requested by the Business Manager and Consignment Assistant

Qualifications

-Real Estate experience 

-Ability to do online research and think creatively to locate hard-to-find information

-Microsoft experience - in particular, Microsoft Excel

-Excellent customer service

-Organization and time management

-Top-notch attention to detail

-Excellent verbal and written communication

-Professional behavior

-Flexible attitude

Must posses the ability to analyze problem situations in depth; using judgment, discretion, and independence.

Must be able to juggle several tasks simultaneously, using good judgment in working with customers and prioritizing and completing work assignments.

Must be able to write and/or provide documentation in a clear, concise manner (e.g., notes, memos, letters, reports, etc.) and communicate effectively with management, peers, staff, customers, and families.

Additional Information

GENERAL JOB REQUIREMENTS FOR ALL EMPLOYEES

  1. Supports the mission of Scheerer McCulloch to offer a comprehensive set of services needed to effectively sell/auction real estate and personal property and to relocate people
  2. Reports to the Business Manager and the Consignment Assistant
  3. Attends work as scheduled, maintains acceptable personal appearance and keeps the work area in a neat, clean, and orderly condition
  4. Understands and complies with job performance requirements
  5. Demonstrates good judgment in the performance of job duties
  6. Supports customer service efforts and initiatives while exhibiting quality customer service behavior
  7. Demonstrates kindness, tact, and courtesy toward all customers, family members, colleagues, outside vendors, and other visitors to Scheerer McCulloch
  8. Treats all matters concerning the company, facilities, staff and customers with strict confidentiality 

Skills Required

  • Real estate experience
  • Ability to conduct online research and locate hard-to-find information creatively
  • Microsoft experience, particularly Microsoft Excel
  • Excellent customer service skills
  • Organization and time-management skills
  • Top-notch attention to detail
  • Excellent verbal and written communication skills
  • Professional behavior
  • Flexible attitude
  • Ability to analyze problems using judgment, discretion, and independence
  • Ability to manage multiple tasks, prioritize assignments, and exercise good judgment
  • Ability to write clear, concise documentation and communicate effectively with management, peers, staff, customers, and families
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The Company
20 Employees
Year Founded: 2006

What We Do

Scheerer McCulloch Auctioneers provides turnkey senior-relocation and auction services in the Midwest. Its full-service operation helps clients downsize, pack, move, clean, and sell homes and personal property, while also offering auctions, real-estate sales, appraisals, antiques sales, and removal services. The company serves Indiana, Ohio, and Michigan and aims to reduce the stress of estate settlement and relocation while maximizing clients’ revenue.

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