NS Central - Director of Technology, Network Services

About the role 

As Director of Technology within our Network Services business unit, you will be responsible for shaping the Network Services technology strategy, innovation and development, product and services capability and operational excellence of a growing practice serving clients across the UK and internationally.

This is a hands-on leadership role for someone who has built, transformed and scaled technology services within an managed services partner, consultancy or systems integration environment. You will combine strategic leadership with practical delivery experience, ensuring solutions are not only well designed, but successfully implemented and adopted by clients.

Working closely with commercial, delivery and engineering leaders, you will help shape the future of our Network Services proposition, drive technology innovation and establish scalable delivery methodologies that improve quality, efficiency and customer outcomes.

You will lead multidisciplinary teams across the UK and India, creating a culture of accountability, continuous improvement and delivery excellence.

This is not a role for someone who simply defines processes or produces strategy documents.  We are looking for an individual who can translate vision into action, establish practical ways of working and consistently delivery results through engineering teams.

What Makes This Role Different?

• High-impact leadership role with significant influence over the future direction of a growing Network Services business.
• Opportunity to shape technology strategy while remaining close to delivery and execution.
• Responsibility for product and services technology roadmap
• Leadership of UK and offshore engineering teams.
• Ability to create and embed methodologies, frameworks and operating models that drive measurable outcomes.
• Exposure to complex enterprise environments and large-scale digital transformation initiatives.

Key responsibilities

Technology & Practice Leadership

• Define and execute the technology strategy for the Network Services practice.
• Lead the development of market-leading network, infrastructure and platform capabilities. A focus on Network Automation and Network Monitoring.
• Create and evolve service offerings, accelerators, frameworks and reusable methodologies.
• Ensure technology roadmaps align with client requirements, market trends and business objectives.
• Provide thought leadership across networking, infrastructure, cloud, security and operational technologies.

Delivery Excellence

• Establish scalable delivery methodologies, governance models and operational standards.
• Ensure projects are delivered on time, within budget and to agreed service levels.
• Drive accountability across teams for delivery quality, performance and customer satisfaction.
• Lead major client escalations and critical service recovery activities where required.

Product & Service Development

• Develop repeatable and commercially viable service offerings.
• Drive productisation of solutions, services and capabilities.
• Identify opportunities for automation, standardisation and operational efficiency.
• Work closely with commercial teams to support solution development, estimations and proposals.
• Ensure propositions remain competitive and aligned to market demand.

Engineering Leadership

• Lead teams covering networking, infrastructure, DevOps, cloud, security and operational engineering disciplines.
• Build, develop and mentor high-performing technical teams across multiple geographies.
• Foster a culture focused on execution, ownership and continuous improvement.
• Support career development, succession planning and capability growth across the practice.
• Promote engineering excellence, best practice and operational discipline.

Client Engagement

• Act as a trusted advisor to senior client stakeholders.
• Build strong executive-level relationships across strategic accounts.
• Provide leadership during solution design, mobilisation and major transformation engagements.
• Support business development activities, client pitches and strategic growth initiatives.

Skills & experience 

 You will have experience:

• Operating in a senior technology leadership role within a managed services provider, consultancy or systems integrator.
• Leading large-scale networking, infrastructure and operational technology teams.
• Delivering complex technology transformation programmes from design through to implementation and support.
• Building and scaling technology practices, product portfolios and service offerings.
• Creating and successfully embedding delivery methodologies, governance frameworks and operational standards.
• Leading high-performing engineering teams across multiple locations and cultures.
• Managing teams covering network engineering, infrastructure, cloud, security and DevOps disciplines.
• Working extensively with Cisco, Fortinet and Arista networking technologies and enterprise network architectures.
• Driving operational excellence within service delivery and managed service environments.
• Developing technology roadmaps that deliver tangible business and customer outcomes.
• Managing executive-level client relationships and acting as a trusted advisor.
• Supporting commercial activities including solution development, bid support, estimation and strategic growth initiatives.
• Balancing strategic leadership with hands-on delivery oversight.
• Creating accountability, ownership and a strong delivery culture within engineering organisations.
• Financial management, budgeting, forecasting and resource planning.

Desirable Skills & Experience

Experience in the following areas would be advantageous:

• Cisco, Fortinet & Arista enterprise networking and software-defined networking technologies.
• Cloud platforms including Azure, AWS or Google Cloud.
• Infrastructure as Code and automation tooling.
• DevOps operating models, CI/CD and platform engineering practices.
• Network automation and orchestration technologies.
• Security and secure network architecture principles.
• ITIL, SRE or modern service management practices.
• Managed detection and response, NOC or operational support environments.
• Product management, product strategy or service productisation.
• International delivery models and offshore team leadership.
• Mergers, acquisitions or organisational transformation programmes.
• Experience working within data, digital transformation or customer experience-focused organisations.

Personal Attributes

• A builder and executor, not just a strategist.
• Commercially aware and outcome focused.
• Highly credible with technical and engineering teams.
• Comfortable challenging existing ways of working.
• Pragmatic and delivery-oriented.
• Excellent communicator who can engage equally with engineers, clients and executive stakeholders.
• Resilient, adaptable and able to lead through complexity and change.
• Passionate about continuous improvement and operational excellence.

Equal Opportunities:

CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.

As a Disability Confident employer, we will;

• Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further)
• Offer people with health conditions and disabilities, meeting the minimum criteria for a role an interview.

Our people are unique and we encourage and support them to be confident in contributing to our inclusion journey.