This position plays an important role in supporting daily brokerage operations by ensuring the accuracy of customer account information, resolving account discrepancies, and assisting with trade reconciliation activities. The ideal candidate is an organized problem-solver who enjoys working in a fast-paced environment, managing multiple priorities, and collaborating with sales and trading teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Establish and maintain new accounts assuring accuracy of information and provide file maintenance of stored account data such as making changes to addresses, government reporting information, funds disposition, settlement instructions, etc.
- Respond and resolve miscellaneous problems in accounts such as incomplete, incorrect, or missing information.
- Respond to inquiries from the sales area regarding policy and procedures for new and changing accounts.
- Assist other desks as necessary to ensure completion of departmental work.
- Work comparison desk as scheduled, daily comparison reports of transactions that fail to electronically compare, identifying discrepancies and providing appropriate trading desk with accurate details.
- Follow up to ensure outages are resolved and/or exchange trade information with the trading desk.
- Maintain and distribute spreadsheets and various reports obtaining authorized signatures for records and files according to regulation and established procedure.
- Perform other tasks as assigned by management.
EDUCATION AND/OR EXPERIENCE
- Associate’s degree in a related field.
- 1+ years of related experience and/or training.
- Equivalent combination of education and experience.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent verbal, written and organizational skills and strong attention to detail.
- Self-motivated with the ability to work independently in a fast-paced environment.
- Ability to prioritize and handle multiple tasks simultaneously.
- Analytical, critical thinking and problem solving skills with the ability to determine the appropriate action.
- Process management skills.
- Establish and maintain effective working relationships at all levels of the organization.
- Proficient in Microsoft Office Suite or similar software, with the ability to learn and utilize industry specific software as required.
- Ability to maintain confidentiality.
- Demonstrated reliability in attendance and work performance.
- 10-key by touch.
- Ability to type 40 wpm.
- Ability to work effectively under constant time constraint.
- Ability to diplomatically communicate with a demanding sales staff.
- Ability to work overtime when necessary.
REQUIRED TESTING
- Microsoft Excel
- Alpha/Numeric Data Entry
- Typing
- 10-Key
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Skills Required
- Associate's degree in a related field
- At least 1 year of related experience and/or training
- Equivalent combination of education and experience
- Excellent verbal, written, organizational, and communication skills
- Strong attention to detail, analytical thinking, critical thinking, and problem-solving skills
- Ability to prioritize and manage multiple tasks in a fast-paced, time-constrained environment
- Process management skills and ability to work independently
- Proficiency with Microsoft Office Suite or similar software
- Ability to maintain confidentiality
- 10-key typing by touch
- Typing speed of 40 words per minute
- Ability to work overtime when necessary
- Successful completion of Microsoft Excel testing
- Successful completion of alpha-numeric data entry testing
- Successful completion of typing testing
- Successful completion of 10-key testing
Stephens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stephens and has not been reviewed or approved by Stephens.
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Healthcare Strength — Health coverage includes medical, dental, vision, and prescription benefits plus telemedicine, with employer‑paid life, AD&D, and long‑term disability and optional short‑term disability. Wellness incentives and an Employee Assistance Program extend support beyond core medical coverage.
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Retirement Support — A 401(k) profit‑sharing plan provides employer‑supported retirement savings. The benefit is positioned as a core component of the total package.
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Leave & Time Off Breadth — Paid vacation, sick leave, and holidays are provided alongside paid parental leave. Paid maternity leave for disability related to pregnancy and childbirth further expands time‑off coverage.
Stephens Insights
What We Do
Founded in 1933, Stephens is a family of privately-held, independent financial services firms focused on building value for companies, state and local governments, institutions and high-net-worth investors. We are headquartered in Little Rock, Arkansas, with offices in leading cities across the country and overseas. Since our founding, Stephens has pursued an independent course. We’ve built our firm on long-term relationships and enduring values, establishing an international reputation for vision, integrity and innovation. Free from herd mentality, short-term thinking and quarter-to-quarter imperatives, we’ve always stayed focused on the people who matter most: our clients. As investors and business owners ourselves, we have a unique perspective on the world. We understand the needs and concerns of individual investors, industry leaders and public interest stewards. Because we sit on the same side of the table as our clients, we are able to understand their goals and help build their future in partnership.
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