Essential Duties/Responsibilities
- · Maintain security of company data through backups, disaster planning, and malware prevention/detection/removal.
- · Track and escalate network support requests as needed to the appropriate staff. Work closely with other IT&S staff to resolve complicated issues in a timely and effective manner.
- · Provide timely and effective communication to customers regarding problem status and issue resolution.
- · Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution.
- · Provide weekly and monthly reports of activities as required.
Secondary Duties/Responsibilities
- · Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance.
Training and Qualifications
- · Excellent analytical and problem solving skills required.
- · Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server.
- · Must have the ability to work both independently and collaboratively with staff, customers and external vendors.
All your information will be kept confidential according to EEO guidelines.
What We Do
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. With 19+ years of experience, we help bridge the gap between ideas and reality through modern, scalable, and secure technologies. What We Do ✨ Software Engineering & App Development: ADA/WCAG-compliant enterprise apps, cross-platform mobile/web development, CI/CD & DevOps 📊 Microsoft Ecosystem: Power BI, Power Automate, Dynamics 365, Azure, MS Fabric for automation and insights ☁️ Cloud & DevOps: AWS, Azure, GCP migration, Infrastructure as Code (Terraform, ARM, CloudFormation) ⚙️ Data Engineering: ETL/ELT pipelines, Snowflake, Databricks, Redshift, advanced dashboards (Power BI, Tableau) 🔗 System Integration: ERP & CRM modernization with Salesforce, SAP, MS Dynamics 🛠️ Automation & Low-Code: Accelerate innovation via Power Platform 🔒 Cybersecurity: SOC 2, HIPAA, GDPR compliance, endpoint & cloud security 🔄 Agile Tech Staffing: Onshore/offshore delivery models with access to top IT talent 👥 Contingent Workforce Solutions: Scalable, flexible workforce strategies to meet dynamic business needs Why Infojini? ✔️ 2,500+ successful projects ✔️ Certified: CMMi Level 3, ISO, SOC 2, HIPAA, GDPR ✔️ Partnered with Snowflake, Salesforce & Microsoft ✔️ Experts in AI/ML, Generative AI, Automation ✔️ US HQ + 10+ delivery centers for local presence ✔️ Flexible engagement: Agile Pods, delivery teams, fixed-cost models How We Deliver Value • High-velocity teams for continuous innovation • Predictable costs, faster ROI, transparent delivery From code to cloud to customers—engineer your success with Infojini Inc. 📩 [email protected]
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