Essential Duties/Responsibilities
- · Maintain security of company data through backups, disaster planning, and malware prevention/detection/removal.
- · Track and escalate network support requests as needed to the appropriate staff. Work closely with other IT&S staff to resolve complicated issues in a timely and effective manner.
- · Provide timely and effective communication to customers regarding problem status and issue resolution.
- · Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution.
- · Provide weekly and monthly reports of activities as required.
Secondary Duties/Responsibilities
- · Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance.
Training and Qualifications
- · Excellent analytical and problem solving skills required.
- · Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server.
- · Must have the ability to work both independently and collaboratively with staff, customers and external vendors.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Excellent analytical and problem solving skills
- Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server
What We Do
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. With 19+ years of experience, we help bridge the gap between ideas and reality through modern, scalable, and secure technologies. What We Do ✨ Software Engineering & App Development: ADA/WCAG-compliant enterprise apps, cross-platform mobile/web development, CI/CD & DevOps 📊 Microsoft Ecosystem: Power BI, Power Automate, Dynamics 365, Azure, MS Fabric for automation and insights ☁️ Cloud & DevOps: AWS, Azure, GCP migration, Infrastructure as Code (Terraform, ARM, CloudFormation) ⚙️ Data Engineering: ETL/ELT pipelines, Snowflake, Databricks, Redshift, advanced dashboards (Power BI, Tableau) 🔗 System Integration: ERP & CRM modernization with Salesforce, SAP, MS Dynamics 🛠️ Automation & Low-Code: Accelerate innovation via Power Platform 🔒 Cybersecurity: SOC 2, HIPAA, GDPR compliance, endpoint & cloud security 🔄 Agile Tech Staffing: Onshore/offshore delivery models with access to top IT talent 👥 Contingent Workforce Solutions: Scalable, flexible workforce strategies to meet dynamic business needs Why Infojini? ✔️ 2,500+ successful projects ✔️ Certified: CMMi Level 3, ISO, SOC 2, HIPAA, GDPR ✔️ Partnered with Snowflake, Salesforce & Microsoft ✔️ Experts in AI/ML, Generative AI, Automation ✔️ US HQ + 10+ delivery centers for local presence ✔️ Flexible engagement: Agile Pods, delivery teams, fixed-cost models How We Deliver Value • High-velocity teams for continuous innovation • Predictable costs, faster ROI, transparent delivery From code to cloud to customers—engineer your success with Infojini Inc. 📩 [email protected]
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