Network Specialist - Junior

Key Tasks & Responsibilities

• Perform customer coordination, Initial Test and Acceptance (IT&A), execution of all reporting functions, and complete data input associated with new service activations to ensure they are implemented in accordance with Defense Information Systems Agency (DISA) standards 

• Work directly with customers, solution architects and vendor SMEs to implement changes and also identify, analyze, and resolve issues. 

• Manage Service Orders, in accordance with Change Management procedures 

• Ensure Telecommunication Service Orders (TSOs) are in place and accurate for scheduled network additions and changes 

• Initiate network device configurations using configlets 

• Analyze DISN and databases to validate and implement customer requirements 

• Design and implement solutions to highly technical problems through testing, documentation and modification of configurations on network devices 

• Coordinate and program customer circuit activation with commercial vendors to establish the engineered solution for end-to-end connectivity 

• Perform network monitoring to assess if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting 

• Utilize systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources. 

• Engage with the DISA project managers and/or customers to resolve issues with incomplete or unclear requirements. 

• Reach out to stakeholders and facilitate approvals as necessary to ensure continual forward progress of the service request. 

Required Education & Experience

• BS degree and 2-4 years of prior relevant experience (or equivalent combination of education and/or experience.) 

Certification Requirements

• DoD-8570 IAT Level 2 baseline certification (CompTIA Security+ CE or equivalent)

Desired Qualifications:

• Prior experience at DISA, or knowledge of DISA systems and processes. 

• Prior experience with SharePoint data entry. 

• Experience performing customer outreach. 

• Experience with DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars experience. 

• Basic understanding of Department of Defense, its policies, and hierarchy. 

• Basic understanding of DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements. 

• Network certifications: Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security + CE, CISSP, etc.)- ITIL certification. 

Clearance Requirements

• Active DoD SECRET is required with ability to obtain DoD Top Secret 

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Position is on site at Government facility.  Remote work is not available.