The Role
The Network Program Manager oversees the U.S. Customs and Border Protection's NOC contract, ensuring operational efficiency, compliance, and quality service delivery while managing cross-functional teams.
Summary Generated by Built In
CWS seeks a Network Program Manager (PM) to manage and lead the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Network Program Manager serves as the senior program lead responsible for all contract execution, management, and performance reporting. Acts as the primary interface with CBP leadership, ensuring delivery of NOC and Wireless NOC (WNOC) services across geographically dispersed sites.
Duties & Responsibilities
- Direct and oversee all operational, technical, and administrative aspects of the NOC contract.
- Manage cross-functional teams and coordinate with CBP stakeholders (COR, GPM, TPOC, GS).
- Develop and maintain the Program Management Plan (PMP), Quality Control Plan (QCP), and Staffing Plan.
- Monitor service quality, ensure compliance with performance standards, and deliver progress reports.
- Lead risk, issue, and change management; oversee transition-in and transition-out activities.
- Ensure staff compliance with CBP/DHS security and training requirements.
Required Qualifications
- Bachelor’s degree in Information Systems, Computer Science, or related field.
- 10+ years managing large-scale Federal IT programs.
- PMP certification required.
- Demonstrated success in managing enterprise-level network operations.
Preferred Qualifications
- ITIL v3 certification; CCNA or CCNP.
- DHS or CBP contract experience.
Place of Performance
- Springfield and Ashburn, VA (with occasional travel to Orlando, FL, and other CBP facilities).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]
Skills Required
- Bachelor's degree in Information Systems, Computer Science, or related field
- 10+ years managing large-scale Federal IT programs
- PMP certification
- Demonstrated success managing enterprise-level network operations
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The Company
What We Do
Computer World Services Corp. (CWS) is a provider of enterprise-wide IT solutions, digital transformation, and process optimization services. With over 30 years of experience, the company serves both Defense and Civilian federal government customers, focusing on delivering quality, value, and technological innovation. They are recognized for their consistent performance and high ratings in federal programs, maintaining a commitment to integrity and excellence in their service delivery.
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