By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position OverviewThis position is located at MacDill AFB, FL supports the Global Solutions Management-Operations II (GSM-O II), Joint Communications Support Element (JCSE). The JCSE team provides en-route, early entry, scalable C4 support to Regional Combatant Commands, Special Operations Command, and other agencies.
In this role, you will be responsible for developing unique data sets utilizing existing tools, recommending additional tools sets that enhance data collection, developing reporting tools and reports that meet customer objectives, managing data storage and retention and producing ad-hoc reporting when the customer requires. Key elements of this position include: conducting analysis and assessments on new emerging technologies; developing and recommending functional solutions to meet stakeholder requirements; providing detailed periodic reports supporting Joint Network Operations Center (JNOC); developing, engineering, and recommending new tools or scripted solutions.
To be successful, you should have a strong understanding of Network technologies, Data Analytics, ability to work independently, and develop process and data sets to meet program’s reporting requirements.
ResponsibilitiesDevelop and implement data collection methods: Establish and execute processes to systematically collect key performance metrics throughout each supported mission. Champion operational procedures that improve data quality and collaborate with vendors to enhance existing tools.
Conduct mission reporting: Independently refine customer reporting requirements and develop detailed mission reports that support operational objectives.
Analyze ticket management data: Produce reports on trouble tickets, including creation, response, and resolution times, while identifying trends and categorizing issues to improve operational performance.
Monitor network performance: Analyze bandwidth utilization, including peak and average consumption, and evaluate network performance throughout the mission lifecycle.
Develop process documentation: Create and deliver comprehensive documentation of approved processes and procedures, establishing a repeatable framework for future mission support.
Provide stakeholder engagement: Present recommendations, reporting, and technical findings to senior Government and military leadership to support operational decision-making.
Education: BS Degree and 8-12 years of prior relevant experience or Masters with 6-10 years of relevant experience. Specific experience, education and training may be considered in lieu of degree.
Current DoD 8570 IAT Level II certification (CompTIA Security+ce, CCNA Security, CySA+, etc.)
Experience with network management platforms and ticketing systems.
Database experience
CCNA highly desired
- Active Secret clearance required
Skills Required
- Bachelor’s degree with 8–12 years of relevant experience, or master’s degree with 6–10 years of relevant experience; equivalent education, training, and experience may be considered
- Current DoD 8570 IAT Level II certification, such as CompTIA Security+ CE, CCNA Security, or CySA+
- Experience with network management platforms and ticketing systems
- Database experience
- Active Secret security clearance
- CCNA certification
What We Do
By Light Professional IT Services LLC (By Light) provides a full range of hardware and software engineering services to defense, civilian, and commercial customers worldwide. Driven by a management team that leverages real-world expertise from the defense, intelligence, federal healthcare, and commercial sectors, we provide reliable, efficient, and cost-effective IT solutions. Some of our successes include: • Completion of 80+ Global Information Grid Bandwidth Expansion (GIG-BE) sites both CONUS & OCONUS. Provided Optical Network Engineering, Implementation, & Project Control Worldwide. • Provided timely completion of ATM to IP Migration, Legacy Network Optimization, & VOIP Implementation of 47 CONUS Sites for the United States Special Operations Command (USSOCOM) SCAMPI Network. • Supporting the AMC CIO/G6 in the Depot Modernization Program, implementing CONUS wide 802.11/a/b/g/n wireless networks, Area Processing Center Migration, DISN Optimization, and a 40,000 user, enterprise-wide SharePoint Implementation. • Completion of 2,000 Plus Legacy Circuit Migrations to DISN Transport for DISN Transition Program. • Delivered Communications Support & Staff Augmentation for Deployed DoD Forces under the Program Executive Office Enterprise Information Systems Technology Applications Office (PEO EIS TAO). • Successful Implementation of Secure Intelligent Video Systems (IVS) for the Intelligence Community. • Supporting major international carriers in the modernization and expansion of Data Center Facilities. • Engineering new Turnkey “Cloud Services,” including Hosting, Managed Services, COOP, and Data Storage and Archival.
