Want to change the world?
About IPsoft
IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
You might be experienced in Networking, but if you’re eager to learn more, IPsoft is the place for you. Our engineers thrive on the opportunity to dive into a wide variety of technologies. Our large portfolio of clients allows engineers to gain exposure to a wide variety of network systems and hardware such as Cisco, Riverbed and F5 – just to name a few. As one engineer puts it, “IPsoft will expose you the most technology in the shortest amount of time.”
As a member of the IPsoft team, you will be responsible for diagnosing and resolving problems across a variety of hardware platforms and vendors including Cisco, Riverbed, F5, Palo Alto, WAN acceleration, and more across our global client base.
Interact with our clients utilizing your top notch written and oral communication skills to provide our clients with the best support experience in the world.
Interact with your global peers within the network operations center and across other departments, to solve the more challenging escalated problems as well as change implementations from the simple, to the more complex.
Identify and implement automation opportunities as well as areas that can be improved to optimize the operation, such as documentation and monitoring adjustments.
Document standard operating procedures, diagrams, and training materials for use by the team.
Mentor and provide guidance to junior team members.
You will best represent IPsoft through every interaction with our clients, whether it be during a routine meeting, a troubleshooting call or a complex implementation.
5+ years of experience as a network engineer in an implementation and operational support role.
WAN Optimization using Riverbed appliances.
Solid understanding of Cisco internetworks, routing and switching and related protocols, LAN/WAN. Security, firewalls, load balancers and wireless strongly desired.
Strong Interpersonal skills and customer service skills are required. Customer advocacy experience highly preferred.
Exceptional written and oral communication skills are essential.
Experience creating reports with MS office products (Excel, Visio, MS Word) is strongly desired.
Experience working with offshore/global teams is desired.
A strong desire to take on new challenges that will not only develop yourself, but will help to contribute to the operation at a higher level.
Having Infoblox experience is a HUGE plus.
Top Skills
What We Do
IPsoft is the leader in Enterprise Artificial Intelligence (AI), cognitive and autonomic solutions and the home of Amelia, the industry’s most-human digital AI colleague. Amelia’s ability to learn, interact and improve over time makes her the market’s only AI that can fully understand user needs and intentions.
