The Role
Provide advanced LAN and Wi-Fi monitoring, troubleshooting, incident resolution, root-cause analysis, documentation, and technical support for a U.S. Government client. The role covers routers, switches, firewalls, WAN, VPN, SD-WAN, and wireless technologies; supports high-availability and disaster recovery environments; validates network changes; manages ServiceNow tickets; and mentors junior staff.
Summary Generated by Built In
Overview
- Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for our US Government client.
- This hybrid Contract-to-Hire position will be located in Eagan, MN.
- The work schedule: Monday – Friday from 8:00 AM – 5:00 PM CST with occasional on-call rotation and after-hours work.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
- Independently diagnose and resolve complex network incidents impacting performance, stability, or security.
- Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices.
- Analyze packet captures, logs, and telemetry data to identify and document root causes.
- Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter.
- Support high-availability environments, including failover, redundancy, and disaster recovery planning.
- Develop and maintain network documentation, standards, and runbooks.
- Perform root-cause analysis and produce technical reports on major incidents.
- Test and validate new network technologies and configurations prior to production rollout.
- Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference.
- Provide mentorship and technical guidance to Tier 1 and other staff.
- Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines.
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
- 3+ years of hands-on network support experience in a LAN/Wi-Fi environment.
- Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet.
- Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
- Strong troubleshooting and analytical skills across OSI Layers 1-7.
- Understanding of LAN security standards and best practices.
- Experience with ServiceNow or comparable ticketing systems
- Exceptional communication skills.
- Must be a US Citizen or Permanent Status Green Card holder.
- Must be able to obtain Public Trust Clearance.
- Must have lived in the US for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
Skills Required
- Degree from an accredited college or university in an applicable field; four additional years of related experience if the degree is not applicable
- At least 3 years of hands-on network support experience in a LAN/Wi-Fi environment
- Experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet
- Proficiency with LAN protocols and technologies, including TCP/IP, VLANs, and Spanning Tree Protocol
- Strong troubleshooting and analytical skills across OSI Layers 1–7
- Understanding of LAN security standards and best practices
- Experience with ServiceNow or a comparable ticketing system
- Exceptional communication skills
- U.S. citizenship or permanent resident status with a Green Card
- Ability to obtain a Public Trust clearance
- Lived in the United States for the past five years
- No more than six months of travel outside the United States during the past five years, excluding military service
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The Company
What We Do
Tier One Technologies is a national technical consulting, recruiting, and IT contracting firm serving primarily federal, state, and local government clients. It staffs IT professionals and provides software application management and development, business analysis, quality assurance, systems and network engineering, business intelligence, web services, infrastructure and security management, cybersecurity, and related administrative support for mission-critical work across civilian, defense, intelligence, and security sectors.
