Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.
Education and Experience:
High school and 1-3 years of experience.
DoD Secret clearance or ability to obtain interim Secret clearance prior to start date
Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
Ability to work in a 24/7 operation.
Responsibilities:
Self- motivated and driven to seek solutions to resolve monitoring errors, using research and documentation.
Troubleshoot circuits using router commands, loops, alarms and errors, and other troubleshooting technologies and techniques.
Utilize network monitoring tools to monitor, track and resolve issues. Escalate issues, when necessary.
Create and update tickets utilizing Remedy.
Troubleshoot networking technologies on a live, global network.
Technical Knowledge
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
General understanding of network topologies, both transport and IP.
Clearance/Citizenship:
Secret
Must be US Citizen
Travel Requirements:
This position will involve less than 10% travel
Location: Ogden, Utah (Hill Air Force Base)
Skills Required
- High school diploma
- 1-3 years of relevant experience
- DoD Secret clearance or ability to obtain interim Secret clearance before starting
- Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
- Ability to work in a 24/7 operation
- U.S. citizenship
- Experience with alarm surveillance, fault management, LAN maintenance, or performance management
- Expertise with routers, switches, crypto devices, routing, or related network technologies
What We Do
Global Enterprise Services (GES) provides professional, operational, and technology solutions for federal, SLED, and commercial clients. Its professional and administrative work includes HR, finance, compliance, program support, and contract administration; operational services include logistics, records management, training, and workforce enablement. Technology services focus on modernization, cybersecurity, cloud strategy, and managed IT operations, with the company positioning its integrated offerings as end-to-end support for government missions.
