Government project
Job DescriptionJob Description:
• Contractor will participate in troubleshooting and maintaining the network infrastructure as directed.
• Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk.
• Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions.
• Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues.
• Updates call management and network access databases relating to network site upgrades and status.
QualificationsJob Description:
• Contractor will participate in troubleshooting and maintaining the network infrastructure as directed.
• Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk.
• Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions.
• Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues.
• Updates call management and network access databases relating to network site upgrades and status.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services.
vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings.
Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years.
Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services.
We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services.
vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message.
"vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
