Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions. For nearly 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers. Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.
Job Description- Provide Tier 1 enterprise IT help desk technical support to AFCENT users.
- Troubleshoot and implement solutions to resolve incidents and problems on supported systems, network infrastructure, voice, and video, to include enterprise-level routers, switches, servers, firewalls, proxies and caching arrays.
- Monitor systems/network performance metrics and trends to identify substandard performance and anomalies.
- Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution.
- Perform Local Registration Authority (LRA) duties.
- Provide LAN support and WAN Enterprise support.
3+ years experience in systems and network support. Must be Security+ certified (or hold an equivalent certification in compliance with DoD 8570 IAT Level II). Must be CCNA or Network+ certified. Must hold the ITIL Foundations certification or be able to obtain the certification within 60 days of hire. Experience providing LAN/WAN support. Experience with firewall administration. Experience supporting DoD projects. Must have strong communication skills and be able to interact professionally within all levels of an organization. Must be able to provide support in a 24/7/365 environment including occasionally covering shifts outside of the assigned shift and/or providing after hours, weekend, or holiday support as needed on a rotational basis. Must be able to travel to CONUS sites to provide TDY support. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 3+ years experience in systems and network support
- Must be Security+ certified or equivalent in compliance with DoD 8570 IAT Level II
- Must be CCNA or Network+ certified
- Must hold ITIL Foundations certification or obtain within 60 days of hire
- Experience providing LAN/WAN support
- Experience with firewall administration
- Experience supporting DoD projects
- Strong communication skills and professional interaction across all levels
- Ability to provide 24/7/365 support including occasional after-hours, weekend, or holiday shifts on rotation
- Ability to travel to CONUS sites to provide TDY support
- Must be a U.S. citizen and hold a current Secret clearance
- Perform Local Registration Authority (LRA) duties
What We Do
Abacus Technology Corporation delivers leading edge, high quality assistance in response to complex technology challenges. Our approach to a project is to provide innovative solutions to improve our customers' productivity in the most cost-effective ways. We offer a full spectrum of world class, integrated professional support services in information technology, engineering analysis, and enterprise management. Abacus Technology is dedicated to total client satisfaction and stands ready to "make technology count" for you.
