Contractor will participate in troubleshooting and maintaining the network infrastructure as directed. Resolves day-to- day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk. Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions. Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues. Updates call management and network access databases relating to network site upgrades and status.
Required:
· Experience troubleshooting, maintaining and supporting enterprise-class TCP/IP networks and associated routing and switching devices.
· Experience using network monitoring tools or software to monitor, troubleshoot or analyze traffic on network segments.
· Experience communicating or directing non-technical users over the phone to assist with troubleshooting steps.
· Skill in effective verbal and written communication
· Ability to work collaboratively on a team.
· Ability to pay close attention to details.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience troubleshooting, maintaining and supporting enterprise-class TCP/IP networks and associated routing and switching devices.
- Experience using network monitoring tools or software to monitor, troubleshoot or analyze traffic on network segments.
- Experience communicating or directing non-technical users over the phone to assist with troubleshooting steps.
- Skill in effective verbal and written communication.
- Ability to work collaboratively on a team.
- Ability to pay close attention to details.
What We Do
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. With 19+ years of experience, we help bridge the gap between ideas and reality through modern, scalable, and secure technologies. What We Do ✨ Software Engineering & App Development: ADA/WCAG-compliant enterprise apps, cross-platform mobile/web development, CI/CD & DevOps 📊 Microsoft Ecosystem: Power BI, Power Automate, Dynamics 365, Azure, MS Fabric for automation and insights ☁️ Cloud & DevOps: AWS, Azure, GCP migration, Infrastructure as Code (Terraform, ARM, CloudFormation) ⚙️ Data Engineering: ETL/ELT pipelines, Snowflake, Databricks, Redshift, advanced dashboards (Power BI, Tableau) 🔗 System Integration: ERP & CRM modernization with Salesforce, SAP, MS Dynamics 🛠️ Automation & Low-Code: Accelerate innovation via Power Platform 🔒 Cybersecurity: SOC 2, HIPAA, GDPR compliance, endpoint & cloud security 🔄 Agile Tech Staffing: Onshore/offshore delivery models with access to top IT talent 👥 Contingent Workforce Solutions: Scalable, flexible workforce strategies to meet dynamic business needs Why Infojini? ✔️ 2,500+ successful projects ✔️ Certified: CMMi Level 3, ISO, SOC 2, HIPAA, GDPR ✔️ Partnered with Snowflake, Salesforce & Microsoft ✔️ Experts in AI/ML, Generative AI, Automation ✔️ US HQ + 10+ delivery centers for local presence ✔️ Flexible engagement: Agile Pods, delivery teams, fixed-cost models How We Deliver Value • High-velocity teams for continuous innovation • Predictable costs, faster ROI, transparent delivery From code to cloud to customers—engineer your success with Infojini Inc. 📩 [email protected]
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