MT Sales Account Manager

Now Hiring: Maintenance Account Manager

Location: Hilliard, OH | Full-Time | Reports to: Director of Revenue

At Hidden Creek, we believe exceptional landscapes begin with exceptional relationships.

We're looking for a proactive, organized, and customer-focused Maintenance Account Manager who enjoys building long-term partnerships, solving problems, and helping clients get the most out of their investment. This role is responsible for managing a portfolio of maintenance clients while serving as the bridge between our customers and our production teams.

If you enjoy developing relationships, identifying opportunities, and delivering an outstanding customer experience, we'd love to meet you.

About the Role

The Maintenance Account Manager serves as the primary point of contact for maintenance clients after the sales process. This individual is responsible for ensuring excellent communication, coordinating with operations, resolving client concerns, identifying enhancement opportunities, and maintaining long-term customer satisfaction.

Success in this role requires strong relationship management, attention to detail, financial awareness, and the ability to collaborate across multiple departments while living Hidden Creek's Core Values.

What You'll Do

Client Relationship Management (35%)

• Serve as the primary point of contact for assigned maintenance clients.
• Build long-term relationships through consistent communication and exceptional service.
• Conduct regular property walks and site visits.
• Address concerns quickly while creating positive customer experiences.
• Resolve client issues while coordinating with operations.
• Ensure clients receive proactive communication regarding their properties.

Account Growth & Business Development (20%)

• Identify enhancement opportunities that improve clients' properties.
• Prepare proposals and estimates for enhancement work.
• Manage contract renewals.
• Assist with onboarding new maintenance clients.
• Generate referrals and online reviews.
• Support sales initiatives and account retention efforts.

Operations Coordination (15%)

• Partner with Operations Managers and Field Leaders to ensure work is completed according to scope.
• Communicate client expectations to production teams.
• Monitor service quality and follow up on outstanding items.
• Coordinate scheduling adjustments when necessary.
• Help ensure projects are completed safely, efficiently, and to Hidden Creek standards.

Financial Performance (15%)

• Manage account profitability.
• Monitor budgets and contract performance.
• Achieve revenue and gross profit goals.
• Support accurate invoicing.
• Monitor enhancement sales and revenue growth within assigned accounts.

Customer Experience & Quality (10%)

• Perform quality inspections and property evaluations.
• Ensure services meet Hidden Creek quality standards.
• Proactively identify issues before clients notice them.
• Follow up after service concerns to ensure complete resolution.

Professional Development (5%)

• Participate in CRM improvements.
• Track KPIs and customer satisfaction metrics.
• Participate in sales, customer service, and leadership training.
• Support continuous improvement initiatives across the department.

What Makes You a Great Fit

• 3+ years of account management, customer service, sales, or operations experience
• Experience managing multiple customer relationships simultaneously
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to solve problems quickly and professionally
• Experience preparing estimates or proposals preferred
• Financial awareness and understanding of profitability
• Experience in landscaping, maintenance, construction, property management, or a related industry preferred
• Proficiency with Microsoft Office and CRM software
• Valid driver's license

Why Hidden Creek?

We live by four values:

Dare to Be Different | Driven to Grow | Lead with Intent | Make Someone Smile

We’re not your average landscaping company. At Hidden Creek, we believe in mentorship, tech-enabled operations, and people-first leadership. Guided by the LeanScaper method and connected with top industry peers, our team is shaping the future of how great work gets done. We invest in growth, reward initiative, and develop leaders at every level.

We Offer:

• Medical, Dental, and Vision Insurance
• Life Insurance provided by Hidden Creek
• 401(k) with 4% Company Match
• Paid Time Off
• 12 Paid Holidays (Including Christmas Eve through New Year’s Day)
• Competitive Base Salary + Bonus Opportunity
• Employee Referral Bonus Program
• Core Value Rewards Program
• Team-building events and a collaborative, high-performance culture

Hidden Creek Landscaping, Inc. is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We are committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). If you require reasonable accommodation during the application or interview process, please let us know.

Employment with Hidden Creek Landscaping, Inc. is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Required Qualifications

• 3+ years of experience in account management, customer success, property management, landscaping, construction, or a related industry
• Strong customer service and relationship-building skills
• Experience managing multiple priorities and deadlines
• Excellent verbal and written communication
• Strong conflict resolution skills
• Experience creating estimates or proposals preferred
• Financial understanding of budgets and profitability
• Proficiency in Microsoft Office
• Valid driver's license

Preferred Qualifications

• Experience in commercial or residential landscape maintenance
• Experience with LMN, Aspire, Buildertrend, or CRM software
• Bilingual (English/Spanish)
• Bachelor's degree in Business, Horticulture, Landscape Management, or related field (or equivalent experience)

Ideal Candidate

A relationship-driven professional who thrives on serving clients, building trust, and creating exceptional customer experiences. This individual communicates proactively, solves problems quickly, collaborates effectively with operations teams, and continuously looks for ways to strengthen client relationships while growing the business. They are organized, accountable, financially aware, and naturally embody Hidden Creek's Core Values.