You Belong Here
People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.
If you work here, you belong here.
Your Values Align With Ours
We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.
Your Voice Is Heard
Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.
Your Team Makes You Stronger
Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.
Your Future Is Bright
We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.
What You’ll Gain
Growth and Development
- Emerging Leaders program designed for high potential employees
- Proven career mobility:
- 21 program participants promoted or transferred (14 into leadership roles)
- 16 overall promotions in calendar year 2025
- 9 Transfers for advancement in calendar year 2025
Benefits That Support You
- Medical, dental (BCBSRI), and vision (VSP) coverage
- 401(k) and Roth options with a competitive employer match
- Performance based incentive (target 4% of salary)
- Employee discounts on loan products
Time & Flexibility
- Paid day off for annual primary care visit
- Paid volunteer day + company-wide “Day of Purpose”
- 100% Employee participation in community service in 2025
Culture & Connection
- Highly engaged workforce – 94% participation in most recent engagement survey
- Open-door, “ask anything” culture
- Employee events and team connection opportunities
Position Summary:
This outside sales position is responsible for sourcing and originating residential real estate mortgage loans from Credit Union members and non-members, with a particular focus on non-member volume, while providing extraordinary service to both clients and internal staff.
Primary Responsibilities:
Mortgage Originations
- Develops mortgage origination leads through personal networking with new prospects, current and former clients, membership in trade organizations (i.e. RI and local Boards of Realtors, RI Mortgage Bankers, etc.), and relationships with realtors, settlement agents, builders, developers, etc.
- Responds to inquiries from prospective clients regarding all types of residential mortgage and construction loans. Conducts the loan interview, presents financing options, and secures the information necessary to initiate a loan application.
- Prepares complete and accurate loan packages that conform to product eligibility requirements and provides all documentation required by Credit Union policy, procedures, underwriting guidelines, and applicable government regulations including FNMA, FHLMC, and any other applicable investor guidelines.
- Proactively maintains effective and timely communication with clients and internal staff regarding application requests, loan status, loan approvals/denials, and any other concerns.
- Ensures that Mortgage Advisor Client Service Standards are met in the performance of this role.
- Adheres to and demonstrates the behaviors of the Credit Union’s core values – Genuine, Resourceful, Earnest, Empathetic, Trustworthy, and actively works to enhance the member experience.
- Performs all duties in line with all Credit Union policies and all state and federal regulations.
National Mortgage Licensing System (NMLS) Registration
- Apply for and successfully maintain NMLS registration.
- Completion of all assigned trainings per regulations set forth by SAFE Act
- Completion of annual registration renewal process
Key Behavioral Competencies:
Organization and Planning
Individuals effective at this competency manage their time wisely and can effectively prioritize work and competing goals and tasks. They have a strong understanding of the needs and can look ahead to determine timing and best approach. They are effective at running meetings efficiently, as well as projects.
Active Listening
Individuals who are effective with this competency will be fully present and give undivided attention when someone is speaking. They will give cues both verbally and non-verbally indicating they are engaged in what someone is saying. When the speaker is finished speaking, they paraphrase to confirm understanding of what was being communicated.
Communicativeness
Individuals effective at this competency understand the importance of continued, relevant, and consistent information exchange. They understand that communication is best through different channels and actively seek to provide information using the best medium. They take responsibility for information and ensure that individuals have accurate and current information. They take responsibility for ensuring that any communication is effectively received and that they close the loop on any communications that are unclear.
Influence
Individuals effective at this competency are able to read people and situations to skillfully direct, persuade, and motivate others. They customize their communication to the audience and create trust by transparency, honesty, and dealing with all situations with competence and a sense of fairness.
Results Focused
Individuals effective at this competency are goal focused, and achievements motivate them. They pursue goals and outcomes and have a sense of urgency to achieve results and can balance short- and long-term objectives.
Knowledge and Skills:
- Self-motivated, self-starter
- Strong knowledge of residential real estate and construction loans
- Highly organized with strong ability to work independently
- Strong time and task management, and prioritization skills
- Strong relationship building skills with both clients and internal staff
- Must be capable of dealing calmly and professionally with diverse personalities and exercising the highest level of member service and discretion when dealing with clients, the public, and internal staff
- Strong attention to detail and ability to communicate clearly with clients and internal staff
- Working knowledge of Encompass mortgage LOS preferred
- Aptitude for process / workflow improvement for efficiency and member / peer experience
- 5+ years in an outside sales, mortgage origination role
- National Mortgage Licensing System (NMLS) registration required
ADA Requirements:
Physical Requirements:
- Perform primarily sedentary work with limited physical exertion and regularly lifting of up to 10 lbs.
- Must be able to operate routine office equipment.
- Must be able to routinely perform work on a computer for an average of 6-8 hours per day.
- Must be able to work additional hours whenever required or requested by management.
- Must be capable of reliably working a regular schedule and timely response to client and staff needs.
Working Conditions:
- Must be able to routinely perform work indoors at Credit Union locations in a climate-controlled, shared work area with moderate noise.
- Must be able to work / meet with clients away from Credit Union locations – i.e. public or client designated locations (within reason), and maintain adequate transportation.
An Equal Opportunity Employer, including disability / veterans.
Skills Required
- 5+ years of experience in outside sales or mortgage origination
- National Mortgage Licensing System registration
- Strong knowledge of residential real estate and construction loans
- Self-motivated and able to work independently
- Strong organization, time management, task management, and prioritization skills
- Strong relationship-building skills with clients and internal staff
- Ability to communicate clearly and professionally with diverse personalities
- Strong attention to detail and discretion when dealing with clients, the public, and staff
- Ability to work with computers and routine office equipment for 6–8 hours daily
- Reliable transportation for meetings at client or public locations
- Working knowledge of Encompass mortgage loan origination software
- Aptitude for process and workflow improvement
- Completion of SAFE Act training and annual NMLS registration renewal
What We Do
People’s Credit Union is a not-for-profit, member-owned community financial institution serving Rhode Island. It offers personal and business banking, including checking, savings, credit cards, personal and auto loans, mortgages, home-equity products, business lending, and online and mobile banking. Its people-first approach centers on personalized service and helping members reach financial goals; the credit union also aims to create positive change in the communities it serves.
