The Mobile Device Specialist (formally Technical Support Specialist) provides customer service for our Government Client with cell phone and smartphone inventory and solves technical problems on mobile devices.
Essential functions:
Manage the mobile device program, including: maintaining a cell phone inventory, and providing printer consumable ordering information based on inventory and usage metrics. Essential job skills are technical abilities, smart phone support, troubleshooting & repair on iPhones and flip phones. Diagnose problems and make minor repair of mobile devices, computers, and other IT equipment. Provide monthly reports on inventory and usage metrics.
Inventory management receiving shipments, restocking, and able to lift 50 lbs.
Maintain records of all activities and processes pertaining to the mobile device inventory with a high level of accuracy. Subcontractor is not excluded from providing labor in support of other Task Areas as required, if it is deemed to be in the best interests of the Program.
Experience
IT experience is highly desired. Must have extensive experience with MS Office (Excel, Access) and computer competences.
Proven ability to maintain professionalism, with a commitment to customer service.
License, Cert or Registration
Current drivers’ license
Proof of U.S. citizenship or authorization to work in the U.S.
Ability to obtain a DoD Secret Security Clearance.
Strong preference given to candidates who meet all job requirements and possess an active DoD Secret clearance.
Special knowledge, skills, & abilities
Two years IT experience is desired
SKT, Inc. is an AA/EEO/Veteran/Disabled employer. For a general description of benefits, please visit: https://www.sktcorp.com/career-center/ and scroll down to read our benefit offerings.
Skills Required
- IT experience, preferably two years
- Extensive experience with Microsoft Office, including Excel and Access
- Computer proficiency and smartphone technical support experience
- Customer service and professional communication skills
- Ability to manage inventory, maintain accurate records, and prepare reports
- Ability to lift 50 pounds
- Current driver's license
- Proof of U.S. citizenship or authorization to work in the United States
- Ability to obtain a DoD Secret security clearance
- Active DoD Secret clearance
What We Do
S&K Technologies, Inc. was formed in 1999 with a vision to become one of the preeminent professional services firms in the country and to provide opportunity and prosperity to the people of the Confederated Salish and Kootenai Tribes (CSKT). Since inception, the S&K Technologies, Inc. enterprise has grown into a family of ten subsidiary companies that support federal and commercial customers around the world. We offer 8(a) and HUBzone certifications. Our Subsidiaries: S&K Aerospace, LLC S&K Federal Services, LLC S&K Logistics Services, LLC S&K Support Services, LLC S&K Engineering and Research, LLC S&K Global Solutions, LLC S&K Mission Support, LLC International Towers, LLC S&K Security Group, LLC S&K Design Build, LLC AE&C Services (A division of S&K Aerospace) Our Shareholders: As a wholly-owned corporation of the Confederated Salish and Kootenai Tribes, S&K Technologies, Inc. is part of an extensive economic development plan established by tribal leadership. Like all tribal businesses, our success has a direct and meaningful impact on our shareholders–the 8,000 plus members of the Tribes. S&K Technologies, Inc. is headquartered on the Flathead Reservation in St. Ignatius, Montana, with multiple operating locations throughout the United States and the Kingdom of Saudi Arabia.
