The Role
Work with stakeholders on a high-impact government platform to conduct customer discovery, produce personas, journey maps, prototypes, and documented design recommendations, and run formative usability research and testing to align user needs with system requirements.
Summary Generated by Built In
Location: Baltimore/Woodlawn, Maryland
Employment Type: Full Time
Position Description
Mediabarn is a fun, collaborative, and creative digital company with over 20 years of experience supporting clients across the commercial, healthcare, and government sectors. We operate across three complementary areas: a digital agency delivering UX strategy, design, and development; a research lab supporting moderated research, usability testing, and participant recruiting; and a placement and consulting practice that connects organizations with proven digital and IT professionals nationwide. We value strong teamwork, clear communication, creativity, and work-life balance.
We are seeking a Mid-Sr level UX designer to join a high-performing team working on a critically important government platform that supports millions of people nationwide. This work plays a meaningful role in improving access, clarity, and reliability for individuals who depend on this agency’s services every day. The project is high-impact, mission-driven, and requires a thoughtful UX approach within a complex environment.
In this role, you will collaborate closely with stakeholders to define goals, conduct customer discovery, and translate user needs into clear, actionable design artifacts. You will create conceptual models, journey maps, personas, prototypes, and documented design recommendations that align user expectations with system requirements.
This position requires on-site work in Woodlawn, MD, five days per week.
Responsibilities
- Derive business processes, analyze user needs, and assist in requirements definition
- Elicit business goals and user needs through stakeholder engagement and discovery sessions
- Create conceptual models, journey maps, personas, and usage scenarios
- Develop and refine screen prototypes
- Document user requirements, screen designs, and design recommendations
- Design and conduct formative user research and usability testing in formal and informal settings
Compensation & Benefits at Mediabarn
In compliance with applicable laws, Mediabarn provides a reasonable compensation range for this role. Final compensation is based on experience, skill set, and role alignment.
Salary range: $100,000 – $120,000 annually
Requirements
Required Qualifications
- Ability to obtain and maintain a Public Trust clearance
- Bachelor’s degree and 4-6+ years of relevant professional experience
- Minimum of 6 years of direct interaction and interface design experience using user-centered methods and user analysis
- At least 6 years of experience documenting user requirements, screen designs, and design recommendations
- Minimum of 4 years of experience preparing and presenting findings and recommendations to small and large groups
- At least 4 years of experience designing and conducting formative usability tests
- Strong written and verbal communication skills with the ability to interface with customers on a daily basis
- A digital portfolio of design work is required
Desired Qualifications
- Experience using Axure RP and Adobe XD for prototyping
- Familiarity with Pega and or ServiceNow platforms
- Experience working in Agile or Scrum development environments
- Understanding of responsive design principles
- Prior experience supporting federal government clients or working in a government consulting environment
- Solid understanding of Section 508 accessibility standards
- UX certifications such as NN/g UX Master Certification or General Assembly UX Design Immersive are a plus
Benefits
Health and Insurance
- Medical insurance with 100% employer-paid premium for employee-only coverage
- Dental insurance with 100% employer-paid premium for employee-only coverage
- Company-paid life insurance and accidental death and dismemberment coverage
- Pre-tax benefits through a Section 125 plan
- Employee Assistance Program available immediately upon hire
Time Off and Work-Life Balance
- Three weeks of paid time off annually
- 10 paid company holidays annually
- 3 floating holidays annually
- Paid parental leave
- Bereavement leave
- Jury duty and military leave in accordance with applicable law
Skills Required
- Ability to obtain and maintain a Public Trust clearance
- Bachelor's degree
- 4-6+ years of relevant professional experience
- Minimum of 6 years of direct interaction and interface design experience using user-centered methods and user analysis
- At least 6 years of experience documenting user requirements, screen designs, and design recommendations
- Minimum of 4 years of experience preparing and presenting findings and recommendations to small and large groups
- At least 4 years of experience designing and conducting formative usability tests
- Strong written and verbal communication skills with ability to interface with customers daily
- A digital portfolio of design work
- On-site work in Woodlawn, MD five days per week
- Experience using Axure RP and Adobe XD for prototyping
- Familiarity with Pega and/or ServiceNow platforms
- Experience working in Agile or Scrum development environments
- Understanding of responsive design principles
- Prior experience supporting federal government clients or working in a government consulting environment
- Solid understanding of Section 508 accessibility standards
- UX certifications such as NN/g UX Master Certification or General Assembly UX Design Immersive
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Mediabarn is a strategic digital agency and human-centered design practice specializing in User Experience (UX), market research, and creative staffing. The company provides expert insights and research-informed solutions across the disciplines of strategy, experience design, and service design to help businesses grow and create optimal digital experiences for their customers.
