SECURITY CLEARANCE: TS/SCI with both Polygraphs is required
POSITION: Mid-Level Systems Administrator, Level 2
REQUISITION: KEY-SA2-03.080626
LOCATION: Ft. Meade, Maryland
JOB DESCRIPTION:
(U) Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
REQUIRED:
• (U) Provide support for implementation, troubleshooting and maintenance of IT systems
• (U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• (U) Manage the daily activities of configuration and operation of IT systems
• (U) Provide assistance to users in accessing and using IT systems
• (U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• (U) Provide support for the escalation and communication of status to agency management and internal customers
• (U) Optimize system operations and resource utilization, and perform system capacity analysis and planning
• (U) Provide in-depth experience in trouble-shooting IT systems
• (U) Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• (U) Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• (U) Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
LCAT QUALIFICATIONS:
CERTIFICATION: DoD 8570 IAT Level II Certification
EXPERIENCE:
• Bachelor’s degree + 5 years minimum experience, OR
• No Degree + 10 years minimum experience, OR
• Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
NOTE: Bachelor’s degree in related discipline from an accredited college or university is required.
Skills Required
- TS/SCI with both Polygraphs
- DoD 8570 IAT Level II Certification
- Bachelor's degree in a related discipline
- Minimum five (5) years systems administration experience (or no degree + 10 years, or five years SA experience substituting for degree)
- Experience configuring and managing Linux, Unix, and Windows operating systems
- Experience supporting client/server, storage, network devices, and mobile devices; Tier 1 and Tier 2 help desk/escalation support
What We Do
Capital Solutions Group (CSG) is a small business focused on leveraging extensive experience in Enterprise level systems management to meet and exceed the mission critical needs of our government and commercial customers. The CSG team is comprised of highly skilled consultants that understand the complexities of an Enterprise and possess the technical acumen to effectively manage Enterprise class systems. The principals of CSG collectively have more than four decades of IT experience in the areas of Open Source, Enterprise Architecture, Security, Software Development, Cloud Computing, Analytics, Network Management, Data Center Management and Disaster Recovery. We pride ourselves on customer service, properly understanding and implementing cutting edge technologies, and the ability to deliver on our commitments. Every time. Period.
