DEKRA Praca is a company belonging to the DEKRA AG holding - a leader in personnel services throughout Europe. Our activity is focused on the territory of Poland, acting as an intermediary in recruiting employees and offering broadly understood services in the field of personnel consulting, permanent recruitment and temporary work. DEKRA Praca Sp. z o. o. is the Employment Agency No. 8194.
Currently we are hiring for the world's largest team of experienced Technology and Sales experts with headquarters in Atlanta, USA, and with numerous branches, incl. Barcelona, Dublin, London, San Jose, Costa Rica, San Paulo, Singapore, Sofia, Sydney, Tokyo and Warsaw, Our client delivers programs in 25+ languages, make sure you speak one of them.
Job DescriptionAs a specialist you will ensure that each customer contact will be a professional experience to meet the needs of the customer.
Duties:
· Provide support on technical questions via phone, video conference or email.
· Enter & Maintain accurate issue description and detailed updates within our CRM system.
· Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics.
· Focus efforts to meet or exceed defined performance criteria.
QualificationsSkills & Qualifications:
· At least C1 level in any of following languages: Latvian / Hungarian / French or Italian / German and English (to cover mediterranean market)
· Computer Science degree or equivalent work experience in Cloud services or IT infrastructure administration/support.
· Working Knowledge on SQL Server database concepts and terminology, Windows Server > 2012R2 admin or support, IoT, Microsoft Cloud Services (IaaS, PaaS, SaaS) and Office or O365 preferred.
· Excellent verbal and written communication skills
· Ability to maintain a positive attitude in a dynamic work environment.
Additional InformationOther Desired but not compulsory Qualifications:
Microsoft Certified in one or more areas:
· MTA in Office 365 98-369 or MS-100
· Microsoft Azure Certified AZ-900 or AZ-103
· D365 Cert: MB-900
· Windows Server Cert 98-365
· SQL Server Cert 98-364
Our client offers:
- Salary corresponding your skills, experience and motivation
- Full support at the implementation stage;
- Employment under a contract.
Skills Required
- C1 level proficiency in one of: Latvian, Hungarian, French, Italian, or German; plus English proficiency
- Computer Science degree or equivalent experience in cloud services or IT infrastructure administration/support
- Working knowledge of SQL Server database concepts and terminology
- Experience administering or supporting Windows Server (2012R2 or newer)
- Familiarity with IoT concepts
- Experience with Microsoft Cloud Services (IaaS, PaaS, SaaS)
- Familiarity with Office or Office 365 (O365)
- Excellent verbal and written communication skills
- Ability to maintain a positive attitude in a dynamic work environment
- Microsoft certifications (MTA Office 365 98-369 or MS-100, Azure AZ-900 or AZ-103, D365 MB-900, Windows Server 98-365, SQL Server 98-364)
What We Do
DEKRA is a global partner for a safe, secure and sustainable world, providing services such as digital certification, globally accredited labs for battery compliance, and due diligence. The company operates across various sectors, including automotive, aerospace, energy, and information and communication technology, focusing on ensuring safety and trust in both digital and physical environments.
