Our Marketing team has a fantastic opportunity for a Marketing Specialist for Loyalty to join the team Are you detail-oriented and passionate about loyalty programs, with a knack for keeping complex projects on track? At Kogan.com, we're looking for a Marketing Specialist – Loyalty to support the delivery of marketing outcomes across our Kogan First program, spanning operations, reporting, compliance, and project management.
This role is perfect for a driven digital marketer looking to take the next step in their career, utilizing their existing foundation in lifecycle marketing to deliver high-quality work and enable an exceptional experience for our customers! This is a fantastic opportunity to bring your proven knowledge of digital campaigns to an industry-leading eCommerce retailer and truly own your development.
In this role you'll be responsible for:
- Support the scoping, briefing, delivery, and reporting of Kogan First projects, tests, and initiatives.
- Own end-to-end delivery of the Giveaways program — planning, briefing, and day-to-day maintenance — continuously refining the process for better outcomes.
- Run the weekly Giveaways WIP meeting, keeping the agenda sharp and actions clearly documented.
- Ensure cross-team alignment on giveaways projects, with clear briefs and on-time delivery.
- Deliver monthly Kogan First reporting and monitor key KPIs such as growth, retention, acquisition, and conversion.
- Perform QA testing and auditing of new FIRST processes, dashboards, and projects.
- Work with Engineering on the Kogan First roadmap and with external legal advisors to keep the program within acceptable risk levels.
To be successful in this role, you should be:
- Degree qualified in Marketing, Business, Communications, or a related field.
- Experience in a marketing, loyalty, or project coordination role, ideally within Retail or eCommerce.
- Strong project management skills, with the ability to juggle multiple initiatives and deadlines.
- Comfortable working with reporting tools such as dashboards, spreadsheets, and templated SQL reports.
- Excellent attention to detail, particularly around QA, auditing, and compliance-related tasks.
- A clear communicator, confident briefing stakeholders and running structured meetings.
- Highly analytical and ready to delve into data. You'll be working in the detail, using data to drive business decisions and make recommendations on what you find!
- Tech-savvy and AI-forward. You have an interest in or exposure to utilizing AI tools (like ChatGPT, Claude, or built-in CRM predictive tools) to help brainstorm copy, streamline workflows, or analyse customer segments faster
- Able to multitask effectively - we expect you to juggle 50 different tasks at once without dropping the ball (we're not kidding)
- Inquisitive and ready to be challenged - we're not afraid of putting in hard work to deliver a superior product!
Why Kogan.com?
- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
- Your role has a lot of ownership, autonomy and little red tape
- You’ll be empowered to achieve positive outcomes and your work will have a real impact
- You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!
Skills Required
- Degree in Marketing, Business, Communications, or a related field
- Experience in marketing, loyalty, or project coordination
- Strong project management skills and ability to manage multiple initiatives and deadlines
- Experience with reporting tools, dashboards, spreadsheets, and templated SQL reports
- Strong attention to detail for QA, auditing, and compliance tasks
- Clear communication skills, including stakeholder briefing and structured meeting facilitation
- Analytical ability and confidence using data to make recommendations
- Interest in or exposure to AI tools such as ChatGPT, Claude, or CRM predictive tools
- Ability to multitask effectively across numerous concurrent tasks
- Retail or eCommerce experience
- Successful completion of a National Police Record check
- Full-time Australian working rights
What We Do
We’re Kogan.com - pioneers of Australian e-commerce. We were born in a south-eastern suburb Melbourne garage in 2006 from a young entrepreneur's idea to revolutionise the supply-chain to make the latest products more affordable. Now, we’re the largest Australian pure-play online retail website with hundreds of thousands of visitors each day and a customer base of millions of Aussie and New Zealand shoppers. Our success is built off technology and digital efficiency to make the most in-demand products and services more affordable and accessible for all. We love being pushed outside our comfort zone and being challenged to continuously deliver the best value to our customers and that sets us apart from the rest
