Join Q Analysts and become part of a world-class organization. Since 2003, we've partnered with some of the world's best companies to deliver IT Professional Services that exceed expectations. Our specialization is Quality Assurance & Testing solutions. We're not your typical consulting company. At Q Analysts we listen to your needs and help you select what's right for you - this includes the right career opportunities, a choice of comprehensive benefits packages as well as technical training. When you become a Q Analysts employee, you'll see the difference in the superior levels of support and service we deliver to you, our partners, through our Consultant Experience Program. Q Analysts is headquartered in San Jose, CA with operations in more than 20 states nationwide. The company has been recognized repeatedly for its industry-leading growth rate and service quality.
Job DescriptionQ Analysts is looking for Bug Triager to join one of our clients headquartered in Mountain View, California. The Bug Triager to support our product quality initiatives for new hardware and software launches. Daily responsibilities will include bug triage, log analysis, debugging, manual testing, and end-to-end ownership of quality losses. Key responsibilities include multilingual analysis and reporting top issues in addition to hands on triaging.
Responsibilities:
- Serve as the triage PoC, must be fluent in English
- Evaluate issues, understand the user's intent and the contributing factors of the issue
- Triage and analyse logs and bugs for tracking and reporting
- Identify and escalate risks and trends for Assistant features
- Become a subject matter expert for specific Assistant products and features
- Update and create new documentation as needed
- Provide ongoing trainings for knowledge sharing and upcoming features
Required Qualifications: (language skills, analytical/tech savvy, creative/focus on quality)
- Strong written & verbal communication skills in English and at least one other language a plus- you are the voice of the team
- Able to navigate through technical tools and error logs
- Experienced with navigating/editing scripts and basic code base
- Tech savvy, understands/uses technology and is a fast and accurate typer; experienced using smartphones and apps, Google search, and other Google products
- Mindset around quality and exploratory testing (“What would happen if I clicked here?”)
- Able to thrive in an ever-changing environment
- Proactive, agile, and able to multi-task and reprioritize
- Analytical/problem solver, comfortable with making educated guesses and working with ambiguity
- Detail oriented and able to follow complicated instructions, while analyzing the situation
Preferred Qualifications:
- Experienced in testing software and/or hardware
- Professional or personal experience with technology, preferably in Engineering or QA world
- Effective at troubleshooting, has curiosity and likes to dive deep to explore troubleshooting
- Experience working with a certain amount of chaos and ambiguity
Experienced in writing documentation for wide audiences of various technical levels
Experience working with bugs
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Quality in An AI Driven World.
Since 2003 Q Analysts has been working with Fortune 500 companies to help them bring the best technology products to market. Q Analysts has over 500 employees across the globe including its Q TestLab facilities in Kirkland, WA, Antananarivo, Madagascar and Bangalore, India. Q Analysts provides a full suite of Ground Truth Data Services for Artificial Intelligence and Machine Learning as well as Quality Assurance and Testing for hardware devices and software apps and experiences. Our corporate mission is focused on quality, and we have built processes and practices to ensure that we deliver the highest quality at every stage of service delivery.
Some of the awards & recognition Q Analysts has received includes being named the eighth-largest Minority Business Enterprise (MBE) headquartered in Silicon Valley, the YesVets Hire-a-Vet Award by the Washington State Employment Security Department for our efforts to employ military veterans and the bronze winner of the Most Innovative Service in 2019 in the “Best in Biz Awards” for our Ground Truth Data Services portfolio.
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