ROLE: Mandarin Support (Tech Support)
JOB TYPE: FTE Long term
LOCATION: KL, Malaysia
POSITIONS: 6
JOB DESCRIPTION:
Roles & Responsibilities:
• This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.
• Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.
• 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
• Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.
Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
Education: Bachelor’s or Master’s Degree in required (Computer Science)
Must Have Technical/Functional Skills
• Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).
• Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.
• High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams
• Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).
Generic Managerial Skills, If any:
• Stakeholder management
• Escalation handling
• Cross-functional collaboration
• Communication skills
• Problem-solving
• Ownership & accountability
Key Words to search in Resume:
• Google Cloud AI/ML SME
• Vertex AI
• Gemini API
• Agent Builder
• Agentic AI
• GCP AI/ML Support
• Tier 3 Technical Support
• SRE AI/ML
• Python Debugging
• API Troubleshooting
• Cloud Logging
• Cloud Monitoring
• BigQuery
• IAM
• Cloud Storage
• VPC
• Mandarin Speaking / Mandarin Fluent
Skills Required
- 8+ years of experience in Tier 3 Technical Support, SRE, and AI/ML Engineering
- Fluency in spoken and written Mandarin
- Bachelor's or Master's degree in Computer Science
- Deep experience with Vertex AI, including Pipelines, Endpoints, and Vector Search
- Experience with Gemini APIs and agentic architectures
- Experience with Function Calling, Agent Development Kit, or Agent Builder
- Understanding of GCP infrastructure integration with BigQuery, IAM, Cloud Storage, and VPCs
- Ability to manage P1/P2 crises and deliver technical root-cause analyses
- Strong Python coding and debugging skills
- API troubleshooting experience
- Distributed systems log analysis using Cloud Logging and Cloud Monitoring
- Stakeholder management, escalation handling, cross-functional collaboration, communication, problem-solving, and ownership skills
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
