The Role
Provide 24/7 NOC support: answer incident calls, handle tickets and notices, escalate issues, notify customers/partners, perform provisioning, daily network checks, generate trouble reports, and maintain asset and service records.
Summary Generated by Built In
Job Description
Requirements
- Responsible for 7*24hr duty on shift in Network Operation Centre (night and public holiday shift based at home);
- Responsible for 7*24hr calls answering for network trouble and ICT problem notice;
- Responsible for handling notices 7*24hr from Network Operation Centre email and internal system;
- Responsible for following up all related trouble tickets and escalating cases in Network Operation Centre and company internally;
- Responsible for sorting and sending plan, maintenance work and emergency outage notification to end customer or related partners;
- Responsible for checking network element twice a day (may need more times accordingly with different situation);
- Responsible for provisioning of trouble recovery and migration;
- Responsible for generating trouble report and providing LOG record accordingly with request from end customer or other company’s internal departments;
- Responsible for maintaining record for network assets and spare parts, customer’s service records, and other related materials.
Requirements
- Fluently English and Mandarin speaking, reading and writing is preferable;
- Basic network technical knowledge or related computer major;
- Good communication skill and strong sense of responsibility;
- Certification of CCNA or HCNA would be considered priority;
- Good communication skills.
Skills Required
- Fluent English and Mandarin speaking, reading, and writing
- Basic network technical knowledge or related computer major
- Good communication skills and strong sense of responsibility
- Certification of CCNA or HCNA
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The Company
What We Do
ELP Consult Ltd is a global boutique human capital consulting firm specializing in bespoke executive search and strategic talent solutions. With offices in the UK, US, and China, the firm partners with clients across the innovation and technology, telecommunications, alternative investment, and private wealth management industries, providing strategic human capital consulting to help both senior professionals and organizations achieve their goals.
