The Role
Manage relationships with 50–60 schools by coordinating onboarding, delivering training, resolving support requests, analyzing usage, maintaining academic calendars, and improving engagement and retention. The role includes creating training and pedagogical content, proactively supporting schools, and collaborating with designers, developers, writers, and data analysts to maximize customer satisfaction and platform adoption.
Summary Generated by Built In
Toddle is an AI-powered teaching and learning platform for K–12 schools. Built by educators, for educators, it is used by over 200,000 educators across 2,500+ schools in 100+ countries.
Teachers today work 50+ hours a week. Too much of that time is spent navigating fragmented systems and administrative overhead. Our BHAG (Big Hairy Audacious Goal) is to save teachers 10+ hours every week while helping elevate their practices, so that time can go back to what matters most - teaching, learning, and meaningful time with students.
Our approach is three-pronged.
First, Toddle brings the entire teaching and learning lifecycle into one place. Teachers plan and map curriculum, create assessments and gradebooks, maintain student portfolios, communicate with families, and generate progress reports and transcripts - all from a single, coherent system. Toddle also supports adjacent workflows where teachers are closely involved, including attendance, timetables, calendars, accreditation, behaviour management, analytics, and insights.
Second, every layer of the platform is deeply AI-powered. Educators work with a thoughtful AI partner to plan curriculum, create lessons and assessments, assist with grading, write progress report comments, and derive insights from data. Toddle also offers student-facing AI Tutors, enabling highly personalized and immersive learning experiences.
Third, Toddle integrates seamlessly with the broader school technology ecosystem. The platform supports 50+ integrations across SIS platforms, content providers, data & integration platforms, and workspaces such as Google, Apple, and Microsoft.
You can watch our founder and CEO’s overview of Toddle here.
Headquartered in India with a multicultural team across 20+ countries, Toddle is built by former educators and school practitioners who understand the realities of classrooms firsthand. We care deeply about craft, clarity, and reducing unnecessary complexity for teachers. People who thrive at Toddle enjoy building thoughtful systems, care about real-world impact, and are motivated by long-term change in K-12 education.
Here's what you'll be doing
We are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high growth environment. The School Success Manager will work with a set of 50-60 schools to deliver the following:
- Onboard: Coordinate the setting up of accounts of new schools
- Train: Work closely with the schools to ensure they are trained in Toddle
- Engage: Proactively look at schools to ensure that they get the most out of Toddle
The School Success Manager will work directly with the School Success Lead and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school’s happiness.
Key Responsibilities:
The School Success Manager role can be split into two key functions: Reactive support and proactive support.
Reactive support
- Cater to the training requests received from schools,
- Coordinate the closing of bugs/ requests received from schools through emails or other communication channels
Proactive support
- Ideate and devise ways to continuously improve our interactions with the schools
- Analyse the usage details from their partner schools and work to improve on the same
- Maintain academic calendars for your partner schools and reach out to them proactively
- Help create training content that we can share with schools to help them use Toddle better
- Help create pedagogical content to support the understanding of the users
Is this someone who looks like you?
- Is passionate about technology and the impact it can create in education
- Is tech-savvy and can quickly learn new technology tools
- Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE, etc (not mandatory)
- Has prior experience working in a similar role in a B2B organisation (not mandatory)
- Has excellent written and oral communication skills in English
- We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire: Coach-ability, Curiosity, Ownership, Hustle, and Humility
Excited about the role?
Here are some more benefits:
Flexibility at work
- Work from anywhere - home, co-working space, cafe or even the hills
- Block “no-meeting hours” to enable uninterrupted focused work
Exposure to diverse learning opportunities
- Work across different projects & teams to develop skills outside of your core expertise
Industry best leave policy
- We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
- No cap on the number of sick or casual leaves
- Special paid leaves for childbirth, wedding etc.
- Menstrual leave
No bell curve performance evaluations
- We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
And yes, a super fun and diverse group of folks to collaborate and grow with
Still with us? Here’s the process:
1) Shortlisting:
- Complete the form on this page.
- We’ll check out your application and assess it for a fit.
- If shortlisted, you’ll hear from us within 2-3 days.
2) Interview Process: Typically, we do 2-3 rounds of interviews, a written assignment, and deep reference checks.
3) We value your time and aim to communicate proactively at all stages of your application. You can always reach out with any questions!
Skills Required
- Excellent written and oral communication skills in English
- Passion for technology and its impact on education
- Ability to quickly learn new technology tools
- Knowledge of progressive curricula such as IB PYP, IB MYP, IB DP, or IGCSE
- Prior experience in a similar role in a B2B organization
- Coachability, curiosity, ownership, hustle, and humility
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The Company
What We Do
At Toddle, we help teachers do better what they do best. Our mission is to amplify teaching for 60 million K-12 educators globally and support them in delivering meaningful and personalised learning experiences. We do this by creating intuitive technology tools and high-quality classroom support materials that empower teachers across all stages of teaching and learning. Currently, Toddle is used by teachers at 1,000+ IB and other progressive schools around the world. With Toddle, teaching teams can plan collaboratively, assess authentically, foster student agency, and engage families - all from one intuitive interface!
