Manager of Accounts Receivable

DAZN for Business (formally known as EverPass Media) is seeking an experienced, hands-on Accounts Receivable Manager to oversee customer billing, collections, and accounts receivable operations for a portfolio of approximately 3,000 commercial customers. This role is responsible for ensuring accurate and timely billing, improving collections performance, resolving customer account issues, and maintaining strong financial processes. The ideal candidate brings a combination of technical AR expertise, customer service skills, and a continuous improvement mindset.

The Accounts Receivable Manager will oversee one direct report and partner closely with Finance, Sales, Customer Success, and Revenue Operations to support efficient, scalable billing and collections operations.

Key Responsibilities

Accounts Receivable & Collections

• Manage day-to-day accounts receivable operations across approximately 3,000 commercial customer accounts.
• Oversee customer invoicing, collections, payment application, account reconciliations, and outstanding balances.
• Monitor AR aging, identify delinquent accounts, and execute collection strategies to improve cash flow.
• Establish and maintain customer payment schedules, payment arrangements, and collection follow-up procedures.
• Resolve complex customer billing inquiries, disputes, credits, refunds, and account discrepancies.
• Support month-end close activities, reconciliations, and financial reporting.

Billing Operations & Customer Support

• Ensure accurate and timely billing for customer subscriptions, renewals, contract changes, and other applicable services.
• Partner with Sales and Customer Success to address billing questions and resolve customer account issues.
• Maintain accurate customer records, payment terms, and billing schedules within NetSuite and related systems.
• Identify recurring billing issues and recommend improvements to processes and customer communications.

Reporting & Process Improvement

• Prepare and maintain AR aging reports, collections forecasts, and operational performance metrics.
• Track key indicators, including overdue balances, collection rates, billing accuracy, and days sales outstanding (DSO).
• Identify opportunities to streamline workflows, reduce manual processes, and improve efficiency.
• Support the adoption of automation and AI-enabled tools to enhance billing, collections, and reporting processes.
• Assist with NetSuite optimization and post-integration process improvements.

Team Leadership & Collaboration

• Supervise, coach, and support one direct report.
• Establish clear priorities, workflows, and accountability across daily AR activities.
• Serve as an escalation point for complex customer billing and collections matters.
• Collaborate with Finance leadership on cash flow visibility, operational priorities, and process improvements.

Qualifications

Required

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
• 5+ years of progressive experience in accounts receivable, billing, collections, or related financial operations.
• Experience managing a high-volume B2B customer portfolio.
• Strong understanding of billing processes, payment application, reconciliations, and collections practices.
• Experience working with NetSuite or a comparable ERP/accounting system.
• Strong Excel skills and experience preparing AR reports and analyzing financial data.
• Excellent organizational, analytical, problem-solving, and customer communication skills.
• Ability to manage competing priorities and independently resolve complex account issues.

Preferred

• 2+ years of supervisory, team lead, or people management experience.
• Experience supporting 1,000+ customer accounts or similarly high-volume billing operations.
• Hands-on NetSuite experience, including saved searches, billing workflows, and reporting.
• Experience in subscription-based businesses, SaaS, media, technology, or B2B services.
• Exposure to AI, automation, or financial process improvement initiatives.
• Experience supporting ERP implementations or post-integration stabilization.

What Success Looks Like

• Accurate and timely billing across the commercial customer portfolio.
• Improved collection rates and reduced past-due balances.
• Faster resolution of customer billing inquiries and disputes.
• Reliable AR reporting and cash flow visibility.
• More efficient processes through automation and system improvements.
• Strong daily execution and accountability across the AR function.

Expected Compensation: 

The anticipated range for a new hire into this position is $85,000–$100,000. In compliance with local law, the range above reflects the current hiring range for this position. DAZN for Business takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. DAZN for Business expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when DAZN for Business determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements. 

About Us: 
DAZN for Business is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth.
  
Benefits and Perks:  
•    Competitive Compensation  
•    Medical, dental, vision, life, and long-term and short-term disability insurance 
•    Professional Development Programs 
•    Access to senior management and mentoring opportunities 
•    Employee Recognition Program 
•    Paid Parental Leave 
•    Mental Health and Recharge Days  
•    401k Match