Management and Program Analyst

OAWP is soliciting for a Management and Program Analyst. The Information Systems Management (ISM) Division implements information systems and supports OAWP’s portfolio of products, services, and processes from research and ideation through detailed design and delivery. ISM is OAWP’s innovation hub whereby it builds solutions and capabilities. ISM manages and maintains OAWP'S technological needs, applications and products in support of the business workflow, reporting and analytics within Dynamics 365.

 Essential Duties and Responsibilities:

Designs, defines, and maintains business process definition and documentation (charter, process flow, etc.). Provides recommendations for improved business process workflows and communicates business process and strategy to stakeholders.

• Selects and defines process metrics. Identifies long-term process goals and immediate process objectives identify enterprise process-related issues and risks and develops plan of actions and milestones.
• Clarifies and consolidates requirements to build user stories and epics for tool configuration activities.
• Designs, develops, and recommends processes and measures, data collection techniques, data analysis methodology, and data integrity tools and systems. Analyzes data for emerging trends.
• Collaborates with stakeholders, focus groups and end-users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional requirements.
• Administers accounts, network rights, and access to the Customer Relationship Management (CRM) system.
• Completes end user testing to ensure system and data integrity of new and enhanced functionality.
• Identifies risks and issues and provides mitigation recommendations in line with OAWP mission and vision.
• Develops, identifies, and explains criteria for program evaluation and develops reports for distribution to key stakeholders and senior executive management.
• Collaborates with Office of Information Technology (OI&T) for program, system and contract support.
• Utilizes an Agile methodology and tools to capture business requirements, epics and stories utilizing a Kanban board for tracking.
• Provides guidance and assistance to stakeholders and customers in the development of metrics and measures to assess and improve organizational performance.
• Develops tracking and reporting mechanisms, conducts evaluations and analyses, and recommends workflow improvements for short-term and long-term action plans based on program assessments.
• Independently researches, compiles, and prepares draft responses to requests from internal and external entities, including Congressional responses. Prepares and coordinates the development of decision papers and briefs to OAWP leadership.

 Key Qualifications:

 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applicants must have one year of specialized experience equivalent to at least the GS-13 level that demonstrates experience planning, coordinating, conducting, or managing quality assurance testing, user acceptance testing, regression testing, release readiness, sprint coordination, or Agile/Scrum activities for enterprise business systems; developing test scripts, documenting defects, validating acceptance criteria, coordinating with developers and business stakeholders, preparing release notes or deployment documentation, tracking work in Jira or similar tools, and ensuring system changes are tested and released in a controlled manner to reduce production risk. Your resume must clearly describe how you meet these requirements. It must include detailed descriptions of your duties for each position, as well as hours worked per week, salary, and start/end dates (month/year) so that one (1) full year of specialized experience at the GS-13 level can be verified.

Interested candidates applying for noncompetitive consideration outside of USAJobs should submit:

 Complete application package which includes a two (2) page resume and applicable eligibility supporting documents as indicated in the job opportunity announcement on USAJOBS.