Join Our Team at Lutheran Village at Miller's Grant!
Lutheran Village at Miller's Grant, a premier Continuing Care Retirement Community (CCRC), is seeking a dedicated Full-Time Office Assistant II to join our mission-driven team. This position is scheduled Monday-Friday from 8:00am to 4:00pm, with participation in a holiday rotation.
As an Office Assistant II, you will play a key role in supporting the daily operations of our community by providing administrative and clerical assistance to ensure an efficient, organized, and welcoming environment for residents, families, visitors, and team members.
What You'll Do:
- Serve as the designee for the Office Manager in their absence.
- Maintain and regularly update the resident and constituent information database.
- Record and compile accurate meeting minutes, as needed.
- Assist in the recruitment and onboarding of new clerical team members.
- Support the preparation and formatting of reports, correspondence, charts, policies, meeting minutes, calendars, and other documents.
- Operate standard office equipment, including telephone console, fax machine, copiers, folding machine, postage meter, and related tools.
- Document and maintain procedures for routine clerical tasks; ensure the clerical procedures manual is accurate and up to date.
- Monitor office supply levels and maintain organized inventory of materials.
- Manage and update organizational census data; generate and distribute related reports.
- Provide front desk coverage and perform Concierge duties as needed.
- Assist team members with the use and troubleshooting of office equipment, including printers and copiers.
- Participate in the training and support of new employees.
- Engage in learning and professional development opportunities to enhance job performance.
- Represent the office on internal and external committees, as requested.
- Attend and participate in mandatory in-service training sessions.
- Adhere to all published policies and procedures.
- Perform additional duties as assigned.
Why Join Lutheran Village at Miller's Grant?
At Lutheran Village at Miller's Grant, we're more than just a workplace, we're a vibrant community dedicated to enhancing the lives of older adults through exceptional service and compassionate care. As a not-for-profit organization, we put people first, valuing each resident we serve and every team member who helps fulfill our mission.
When you join our team, you'll become part of a supportive culture where your contributions are appreciated, your growth is encouraged, and your work makes a meaningful difference every day.
All the great incentives you get as a LVMG Team Member!
A strong total compensation package including:
- Competitive wages
- Health, dental and vision insurance
- Paid short- and long-term disability and life insurance
- Generous contributions to a 403(b)-retirement plan
- Paid Time Off
- Paid professional development
- Scholarship opportunities
An even stronger culture of caring, collaboration and support!
QualificationsWhat You’ll Need as an Office Assistant II:
Education | Experience
- High school diploma or equivalent.
- 4+ years of administrative support experience, with demonstrated proficiency in computer applications, including Windows XP, Microsoft Word, Access, Excel, PowerPoint, Print Shop, and Publisher.
- Strong organizational and multitasking skills
- Excellent customer service and communication abilities
- Experience working in healthcare, senior living, or a customer service-focused environment is a plus
Knowledge, Skills and Abilities
- Demonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.
- Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with individuals at all levels, including residents, staff, families, external vendors/authorities, and the public.
- Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.
- Proven ability to work both independently and collaboratively within a team environment, demonstrating a cooperative, respectful, and compassionate approach to colleagues and resident care.
- Skilled in the use of standard office equipment and technology.
- Maintains professionalism, composure, and a positive attitude when managing challenging situations.
- Physically able to move throughout the workday and lift items up to 20 pounds using safe handling practices.
- May be necessary to assist with resident evacuation during emergency situations.
- Complies with organizational health and safety requirements, including vaccination policies or valid exemptions.
Equal Opportunity Employer Statement
At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.
LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.
Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.
#INDSPN
Skills Required
- High school diploma or equivalent
- Four or more years of administrative support experience
- Proficiency with Windows XP, Microsoft Word, Access, Excel, PowerPoint, Print Shop, and Publisher
- Strong organizational and multitasking skills
- Excellent customer service and communication abilities
- Discretion, professionalism, and sound judgment when handling sensitive and confidential matters
- Excellent interpersonal, written, and verbal communication skills
- Strong attention to detail in writing, proofreading, prioritization, and meeting deadlines
- Ability to work independently and collaboratively
- Skilled use of standard office equipment and technology
- Ability to maintain professionalism and composure in challenging situations
- Ability to move throughout the workday and lift up to 20 pounds
- Ability to assist with resident evacuation during emergencies
- Compliance with organizational health and safety requirements, including vaccination policies or valid exemptions
- Experience in healthcare, senior living, or a customer service-focused environment
What We Do
The Lutheran Village at Miller’s Grant is a faith-based, nonprofit Life Plan (continuing-care retirement) community in Ellicott City, Maryland. It provides independent living in apartments and homes, assisted living, and short- and long-term care, including rehabilitation and nursing services. Its campus combines maintenance-free residences with wellness, fitness and dining amenities, while offering residents a progression of support as their needs change.
