Logistics Team Leader

This role is focused on operational excellence and recording best practice in the form of SOPs etc. This leader is responsible for managing the On Site logistics team’s day to day operations, having an immediate impact on business fulfillment, client relations, and the achievement of long-term departmental goals and objectives. This Leader works to ensure that standard processes and relevant metrics are in place, and are used to improve customer service, reduce, or contain transport costs, and increase the productivity of the department. The Logistics Team Leader manages a team of logistics specialists with a focus on administrative support internally and client account optimization. This Leader will be measured by metrics such as accuracy, efficiency, customer service leadership and internal management of client shipments.

Approx. 30% Team Lead duties / 70% Day to Day operations.

• Manage escalations both client and team members.

• Oversee and complete day-to-day operations.

• Shipment management (routing) and customer service per client processes in TMS

• Ensure timely submission of customs document submission to facilitate fast and accurate deliveries

• Facilitate use of required planning and forecasting tools to simplify overall Logistics process

• Develop optimum Logistics model to drive the most efficient flow of materials and products

• Provide training for new and existing team members and external customers / suppliers as needed, or delegate training responsibilities to appropriate team members.

• Assist with the development and maintenance of training schedules for new team members.

• Coordinate team coverage and cross-training initiatives to support continuity of service.

• Manage on-call coverage for team members as required.

• Facilitate prompt issue resolution and oversee issue resolution within department. Timely forward suggested corrective actions or issues needing additional attention to the Logistics Manager

• Regularly review shipment volume and workload data to support fair and efficient distribution of work across the team.

• Run and analyze standard and ad hoc reports as needed to support internal team and customer requirements. Analyze and review findings with Logistics Manager.

• Monitor team KPIs (key performance indicators) and identify and implement improvement opportunities.

• Monitor and maintain the team’s data integrity and quality of TMS data input.

• Monitor the team’s tracking performance and ensure tracking information is maintained and up to date.

• Prepare and Present Quarterly Business Reviews.

• Prepare and participate in client presentations and regular meetings as required.

• Support stakeholder engagement and relationship management to maintain strong client relationships.

• Ensure client satisfaction.

• Exhibit Allyn core values.

• Support Logistics Publications and articles.

• Ongoing transaction and strategic support for logistics accounts.

• Assist in the development and implementation of productivity and efficiency initiatives that benefit both the Allyn team and the client. Consistently identify opportunities to eliminate inefficiencies and improve overall team productivity from both a process and systems standpoint. Identify and support technical enhancements, IT improvements, and special projects as appropriate.

• Assist with new employee recruitment when/if necessary, i.e., participate and/or run interviews, view, and provide feedback on potential candidate CV’s.

• Supervise and manage employees regarding:

-Time sheets and time off

-Performance reviews and Personal Development Plans (PDP’s)

-Disciplinary action and write ups

-Policy compliance

-Coaching

-Employee growth

-Employee engagement