JOB PURPOSE
Under the direction and supervision of the Director of Security, Safety, Emergency & Facilities, the Logistics Supervisor is responsible for overseeing enterprise-wide logistics operations, including inventory management, warehouse operations, supply distribution, durable medical equipment (DME) coordination, courier services, and fleet-related support. This position supervises logistics staff and ensures supplies, equipment, and resources are available to support participant care and organizational operations through standardized inventory controls, replenishment processes, and service delivery standards.
ROLES AND RESPONSIBILITIES
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Oversees and coordinates enterprise-wide logistics operations across all supply categories, including warehouse receiving and storage, inventory management, internal distribution, delivery routing, durable medical equipment (DME) coordination, courier services, and fleet-related logistics support.
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Provides leadership, supervision, and direction to logistics staff; responsible for staffing, scheduling, recruitment, onboarding, training, coaching, performance management, employee development, disciplinary actions, and recognition activities.
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Maintains visibility across all On Lok locations and provides operational support as needed to assess needs, resolve issues, implement solutions, and ensure continuity of logistics services.
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Oversees inventory accuracy, replenishment activities, and Periodic Automatic Replenishment (PAR)level inventory methodologies to ensure appropriate stock levels, reduce stockouts, minimize emergency orders, and optimize inventory utilization.
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Monitors logistics performance metrics and implements corrective actions and process improvements to enhance service levels, operational efficiency, and resource stewardship.
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Maintains accurate operational records and ensures effective utilization of inventory, distribution, routing, and reporting systems.
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Partners with Transportation, Purchasing, Facilities, Clinical Operations, Home Care, Center Operations, and other stakeholders to align logistics services with participant care needs and organizational priorities.
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Collaborates with leadership to establish departmental goals, implement quality improvement initiatives, support financial objectives, and promote cost-effective resource utilization.
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Develops, implements, and maintains standardized logistics processes, inventory controls, operational procedures, and service standards to improve consistency, compliance, and scalability.
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Supports organizational emergency preparedness efforts, including emergency supply readiness, business continuity initiatives, and Incident Command System (ICS) responsibilities as assigned.
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Promotes a culture of safety, accountability, customer service, continuous improvement, and cross-functional collaboration.
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Participates in organizational initiatives, expansion efforts, special projects, and operational planning activities requiring logistics expertise.
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Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Education
Education Level
Education Details
H.S. Diploma
or equivalent required.
Work Experience
Experience
Experience Details
3-5 years
of experience in logistics, supply chain, inventory management, warehouse operations, transportation support, distribution, or related operational functions.
2 years
of lead, coordinator, or supervisory experience with responsibility for staff scheduling, training, coaching, performance management, and operational oversight.
Experience managing inventory control processes, replenishment systems, shipping and receiving activities, supply distribution, route coordination, or warehouse operations.
Knowledge, Skills and Abilities
KSAs
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Efficient, responsive, professional, and highly organized with the ability to manage multiple priorities in a fast-paced operational environment.
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Demonstrated ability to lead, develop, and motivate staff while fostering accountability, teamwork, and a positive work culture.
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Strong analytical, problem-solving, and decision-making skills with the ability to identify operational challenges and implement effective solutions.
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Excellent communication and interpersonal skills with the ability to build productive working relationships across operational, clinical, and administrative departments.
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Ability to work independently and collaboratively while adapting to changing priorities and organizational needs.
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Computer literate with Microsoft Office Suite and other operational software systems.
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Knowledge of inventory management, warehouse operations, supply distribution, replenishment methodologies, and logistics best practices.
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Knowledge of workplace safety practices, regulatory requirements, and standard operating procedures related to logistics, transportation, and warehouse operations.
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Ability and willingness to travel between On Lok locations and provide operational support where needed.
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Demonstrated commitment to ensuring staff and participants receive the supplies, equipment, and services necessary to support high-quality participant care and organizational operations.
Licenses and Certifications
Enter Licenses/Certifications
Licenses/Certification Details
Time Frame
Non Clinical\DL NUMBER - Driver License, Valid and in State
PREFERRED QUALIFICATIONS
Education (Preferred)
Education Level
Education Details
And/Or
Associate's Degree
in Logistics, Supply Chain Management, Business Administration, Healthcare Administration, Operations Management, or a related field.
Bachelor's Degree
in Logistics, Supply Chain Management, Business Administration, Healthcare Administration, Operations Management, or a related field.
Work Experience (Preferred)
Experience
Experience Details
Experience implementing operational improvements, process standardization, quality initiatives, or performance metrics.
Experience supporting healthcare, senior services, PACE, home care, or other regulated healthcare environments.
Experience with Periodic Automatic Replenishment level inventory management systems, supply chain analytics, fleet operations, durable medical equipment (DME), or multi-site logistics operations.
Experience supporting enterprise-wide operations across multiple locations and departments.
Licenses and Certifications (Preferred)
Enter licenses/Certifications
Licenses/Certification Details
Time Frame
Professional certification in logistics, supply chain, inventory management, or operations management (e.g., APICS, ASCM, CSCMP).
On Lok
Dedicated to The Care of Elders:
On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems.
We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.
Join our team of leaders to begin a rewarding career!
On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):
- Medical, Dental, and Vision coverage
- Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
- Flexible Spending Account, Commuter Benefits, Pet Insurance and Employee Discount Program
- Mental Wellness Resources and Employee Assistance Program(EAP)
- Holidays (10 per year), vacation time, sick leave, and long-term disability insurance, and additional benefits are available
Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.
Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.
On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.
If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment ([email protected]).
Skills Required
- High school diploma or equivalent
- 3-5 years of experience in logistics, supply chain, inventory management, warehouse operations, transportation support, distribution, or related operational functions
- 2 years of lead, coordinator, or supervisory experience involving staff scheduling, training, coaching, performance management, and operational oversight
- Experience managing inventory control, replenishment, shipping and receiving, supply distribution, route coordination, or warehouse operations
- Strong organizational, analytical, problem-solving, decision-making, communication, leadership, and interpersonal skills
- Computer literacy with Microsoft Office Suite and other operational software systems
- Knowledge of inventory management, warehouse operations, supply distribution, replenishment methodologies, and logistics best practices
- Knowledge of workplace safety practices, regulatory requirements, and standard operating procedures related to logistics, transportation, and warehouse operations
- Valid in-state driver's license
- Willingness to travel between On Lok locations and provide operational support
- Associate's or bachelor's degree in logistics, supply chain management, business administration, healthcare administration, operations management, or a related field
- Experience implementing operational improvements, process standardization, quality initiatives, or performance metrics
- Experience supporting healthcare, senior services, PACE, home care, or regulated healthcare environments
- Experience with PAR-level inventory systems, supply chain analytics, fleet operations, DME, or multi-site logistics
- Experience supporting enterprise-wide operations across multiple locations and departments
- Professional certification in logistics, supply chain, inventory management, or operations management, such as APICS, ASCM, or CSCMP
What We Do
On Lok is a nonprofit organization that empowers older adults to age with dignity and independence. With over 50 years of experience, On Lok is a trusted resource in San Francisco, Santa Clara County, and the Tri-City area of Alameda County. Our mission: to relentlessly pursue quality of life and quality of care for older adults and their families. On Lok founded and still operates the Program of All-Inclusive Care for the Elderly (PACE), which allows eligible seniors to live at home for as long as possible by providing comprehensive medical care and social services. On Lok leverages its unique expertise as the pioneers of PACE through On Lok PACEpartners, a consulting service that supports organizations interested in exploring PACE, developing a PACE program, or improving their PACE outcomes. On Lok also operates On Lok 30th Street Senior Center, the largest multipurpose senior center in San Francisco, which provides a second home, health programs, activities, and case management services to active seniors. While the On Lok Mission Nutrition Program, provides more than 250,000 meals annually to seniors through its dining locations and meal delivery program. In 2021, Openhouse and On Lok joined forces to create Openhouse + On Lok Community Day Services, a safe and life-affirming space for LGTBQ+ seniors to maintain wellness and empower independence.
