Title:Technical Support(Level 2)
Location: Saline ,MI
Duration:12 Months
Role Description :
Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
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General Description :
Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.
Requirements/Must Have :
* In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills
* Working knowledge/experience of PC imaging and remote control support tools
* Knowledge of all Microsoft Office 2010 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.
* Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology
* Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
* Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
* Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
* Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
* Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
* Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
* Candidate must be reliable, on-time and able to complete tasks by target dates
* Maintain a professional work ethic & demeanor
* Experience using Remedy or equivalent incident/request/change/problem management system
* Excellent organization & time management skills
* Candidate must be self-motivated, driven to learn with a focus on continuous improvement
* Ability to lift boxes containing computer equipment
Additional InformationProvide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
Skills Required
- In-depth knowledge of Windows 7 and Windows XP support and troubleshooting
- Experience with PC imaging and remote control support tools
- Proficiency with Microsoft Office 2010 applications
- Experience with Lync, Adobe Acrobat, and Internet Explorer 8/9
- Audio/Visual experience including Polycom video conference support and web-sharing technology
- Working knowledge of Active Directory, TCP/IP, DNS, DHCP, and SCCM
- Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
- Experience using Remedy or equivalent incident/request/change/problem management system
- Excellent written and verbal business communication skills
- Proven ability to work on large teams and follow direction
- Ability to follow and enforce established processes and security guidelines
- Strong customer service focus with prompt ticket management and follow-up
- Excellent organization and time management skills
- Self-motivated with a focus on continuous improvement
- Ability to lift boxes containing computer equipment
- Reliable and able to complete tasks by target dates; professional demeanor
What We Do
Computech's ability to evolve and be flexible to a dynamic business world is precisely why Computech has been successful for so long. Our mission is to help our customers manage change and transform their businesses through high-quality, cost-effective business information solutions. We offer comprehensive, web-enabled and end-to-end services from within our many areas of expertise. We are a member of the Michigan Minority Supplier Diversity Council and have been honored with their Diamond award four times. We have been taking strides to revitalize Detroit and were one of ICIC's "Inner City 100" in 2013. We are currently CMMI Maturity Level 5 and also a Microsoft and Oracle Certified Gold Partner.
