We are seeking a Lending Operations Manager for the Processing & Funding Department..
The Lending Operations Manager leads chattel loan production, oversees workflow and pipeline activity, and ensures loans meet credit verification, documentation, regulatory, policy, quality, and service standards. This role also develops procedures, supports team performance and training, manages department budget and invoice reconciliation, serves as an escalation resource, and helps improve operations and business continuity.
If you have loan funding leadership, compliance, and process improvement experience, you should apply right away!
Highlights:
- Lead a high-performing chattel loan processing and funding team focused on quality, compliance, and service excellence.
- Oversee workflow, audits, funding, documentation, and lien perfection to ensure timely and accurate loan file production.
- Drive process improvements that strengthen service delivery for borrowers, business partners, and internal teams.
- Coach, train, and develop team members while setting clear expectations and supporting career growth.
- Manage department expenses, invoices, and contingency planning to support efficient and sustainable operations.
Experience:
Required
- 2+ years of indirect or direct lending experience in loan originations, underwriting, closing, or loan production in real estate, manufactured housing, automobile, and/or consumer finance industry.
- 1-year managerial experience.
Preferred
- Knowledgeable in real estate underwriting principles
- Knowledgeable in manufactured housing, automobile collateralization and titling
Education:
Preferred
- Bachelor’s degree in a business-related field.
Licenses & Certifications:
Required
- Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry.
Preferred
- NMLS Registered
Skills & Knowledge:
Required
- Computer skills, including Microsoft Office (Outlook, Excel, Word).
- Detailed oriented.
- Strong math and analytical skills
- Ability to meet deadlines and work under pressure.
- Good verbal and written communication skills.
- Ability to work independently to solve complex problems.
- Ability to manage, supervise, and lead others to achieve desired results.
Preferred
- Crystal Reports and Access.
Schedule: Monday-Friday, 8:30 am-5:30 pm
Compensation Details:
Paygrade: 2CA
The expected pay range for this position is $83,547.00 to $91,353.01 annually.
Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.
This role may also be eligible for:
- Bonus opportunity up to 7%
Employees are eligible for a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Pension
- Paid time off and company holidays
- Tuition reimbursement
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Job Location: This position is onsite based in Greensboro, NC.
Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.
Applicants must be currently authorized to work in the United States on a full-time basis.
Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 2+ years of direct or indirect lending experience in loan originations, underwriting, closing, or loan production within real estate, manufactured housing, automobile, or consumer finance
- 1 year of managerial experience
- Eligibility to be registered as a Mortgage Loan Originator with the National Mortgage Licensing System and Registry
- Computer skills, including Microsoft Office, Outlook, Excel, and Word
- Attention to detail
- Strong math and analytical skills
- Ability to meet deadlines and work under pressure
- Strong verbal and written communication skills
- Ability to work independently and solve complex problems
- Ability to manage, supervise, and lead others
- Knowledge of real estate underwriting principles
- Knowledge of manufactured housing, automobile collateralization, and titling
- Bachelor’s degree in a business-related field
- NMLS registration
- Experience with Crystal Reports and Microsoft Access
What We Do
Chartered in 1935, Credit Human is a $2.9 billion federal credit union serving over 235,000 members across the United States. Headquartered in San Antonio, we are a not-for-profit, member-owned financial cooperative. Being member-owned means everything we do is in the best interest of our members, not shareholders. We’re committed to helping members create and maintain financial slack so they can stress less and live more. With Credit Human, you get more than a job. You gain a career with competitive compensation, comprehensive benefits, and a clear sense of community and purpose. We are looking for employees who want to make a difference in members’ lives and help build stronger communities free of financial stress.
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