About the Company
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? **
Be one of us, and be part of our success story!
Your Role
The Learning & Development Specialist conducts and facilitates training courses for employees and business partners. This role coordinates and implements training programs for participants across the organization, including instructor-led and virtual instructor-led training. The L&D Specialist promotes a learning environment that supports information sharing, identifies training gaps, partners with Green Dot subject-matter experts, and contributes to the development of business solutions. This role is also responsible for ensuring each class has the required system access and technology needed to begin training.
Key Responsibilities
- Design, develop, and administer impactful instructor-led and e-learning courses using adult learning methodology.
- Provide train-the-trainer support, including design, facilitation, and consultation.
- Serve as a subject-matter expert in adult learning theory, innovative learning methodologies and technologies, and training evaluation methods.
- Lead companywide employee engagement survey activities, including analytics and action planning.
- Create, organize, plan, and deliver onboarding, orientation, and skills training for employees.
- Present training and development programs using various formats, including group discussion, lecture, online courses, knowledge-bank articles, simulations, and videos.
- Partner with other departments to coordinate and guide planning and delivery of essential job-skills training.
- Act as a liaison and build relationships with site partners to recommend appropriate training courses, curriculum, and delivery methods.
- Analyze, design, develop, implement, deliver, and evaluate training materials and programs.
About You
For you to become a successful candidate for this role:
- Bachelor’s degree or higher in a related field, plus 2+ years of relevant experience in a learning organization, or an equivalent combination of education and experience.
- Strong understanding of adult learning theory, instructional design, and a variety of learning methodologies, including practical experience and highly developed skills.
- Proficiency in Microsoft Office, database management, and e-learning tools such as Articulate, Salesforce, Captivate, and Camtasia.
- Experience with learning management systems such as SuccessFactors, Cornerstone, and ISOTrain.
At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Do you think you fit all of this? Click the apply button now!
Skills Required
- Bachelor's degree or higher in a related field, plus 2+ years of relevant experience or equivalent combination of education and experience.
- Strong understanding of adult learning theory, instructional design, and a variety of learning methodologies.
- Proficiency in Microsoft Office and database management.
- Proficiency with e-learning tools such as Articulate, Salesforce, Captivate, and Camtasia.
- Experience with learning management systems such as SuccessFactors, Cornerstone, and ISOTrain.
What We Do
Unifin Inc. is a veteran-owned, full-service Business Process Outsource (BPO) and Accounts Receivable Management (ARM) firm led by a strong team of industry professionals with more than 100 years of combined industry experience. Established in 2011, Unifin provides solutions that enable businesses to meet the challenges associated with their outsourced omni-channel contact needs while improving efficiencies. With a solid team of expert managers, tenured trainers and cutting-edge technology, Unifin is able to customize BPO and communication strategies to a client’s specific industry for superior customer experience and maximum results. With consumer contact centers located in the United States, Asia, and Latin America, our clients find our employees knowledgeable in their respective industry and considerate when interacting with their customers.
