As a Lead Technical Program Manager in Commercial & Investment Bank - Payments team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
- Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
- Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis, including consolidating inputs into integrated plans, RAID, and executive-ready updates, while validating outputs and handling data according to sensitivity requirements
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Collaborate with cross-functional engineering, product, and business teams to define program scope, objectives, dependencies, and deliverables, ensuring alignment with overall business goals
- Coordinate complex technology programs spanning multiple applications, platforms, integration points, and deployment schedules to drive successful implementation while mitigating risk to production environments
- Champion agile delivery, continuous improvement, and reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment with delivery standards
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Hands on experience coordinating technology implementations across multiple applications, platforms, engineering teams, and deployment schedules
- Experience managing technology change within business-critical production environments with a focus on operational stability, risk mitigation, and business continuity
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows, including the ability to review and validate AI-assisted plans, risks, and recommendations while following applicable data-handling requirements
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional technology, product, and business teams
- Proven experience managing complex, interdependent technology programs involving multiple applications, platforms, software or hardware components, third-party integrations, and delivery schedules
- Demonstrated analytical and problem-solving skills, with the technical fluency to quickly understand complex technology concepts, identify dependencies and risks, and translate detailed information into actionable recommendations
- Ability to synthesize detailed technical and program information into concise, executive-level presentations, status updates, and recommendations
- Experience partnering closely with engineering and technology delivery teams to drive execution, resolve dependencies, and enable successful program outcomes
Experience working in fast-paced, agile environments and navigating ambiguity, changing priorities, and complex stakeholder relationships
Preferred qualifications, capabilities, and skills
- Experience leading large-scale technology programs within Payments, Merchant Services, financial services, or other complex technology environments
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 8+ years of experience or equivalent expertise in technical program management and leading complex technology programs in a large organization
- Hands-on experience coordinating technology implementations across multiple applications, platforms, engineering teams, and deployment schedules
- Experience managing technology change in business-critical production environments with emphasis on operational stability, risk mitigation, and business continuity
- Experience using enterprise-authorized AI capabilities for program management workflows, including reviewing and validating AI-assisted plans, risks, and recommendations
- Advanced stakeholder management skills across cross-functional technology, product, and business teams
- Experience managing complex, interdependent technology programs involving applications, platforms, software or hardware components, third-party integrations, and delivery schedules
- Demonstrated analytical and problem-solving skills with technical fluency in complex technology concepts, dependencies, and risks
- Ability to synthesize technical and program information into concise executive-level presentations, status updates, and recommendations
- Experience partnering with engineering and technology delivery teams to drive execution and resolve dependencies
- Experience working in fast-paced agile environments and navigating ambiguity, changing priorities, and complex stakeholder relationships
- Experience leading large-scale technology programs within Payments, Merchant Services, financial services, or other complex technology environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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