Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
Job DescriptionResponsibilities:
- Lead in the design and implementation of our flagship product
- Prototype and iterate new feature sets infused with the latest AI technologies
- Help define technology best-practices and research future platform iteration
- Help to hire, mentor and grow our current and future product team
- Work with high-quality, rich datasets from our Fortune 500 clients to drive insights for our customers
Requirements:
- Experience leading, or playing a critical role in front end development for 5+ years, ideally in startup/SaaS environments
- Proficiency in leading front end technologies ReactJS, Material-UI, CSS/HTML/JS
- Experience with standard practices like Scrum/Agile, TDD are a plus
- Experience mentoring other talented engineers
- Bachelor in Computer Science or similar experience
Bonus Points:
- Experience with any/all of the following: ReactJS, Material-UI, CSS/HTML/JS, TDD, Scrum/Agile, AWS, Python
- Experience writing Redux actions and reducers
- Cross-browser and cross-device debugging ability
- Modern performance and accessibility practices
Perks:
Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh.
A nimble, energetic 15-person team with an open and collaborative culture. We like to have fun and gather for weekly lunches [on the company dime]. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.
Augment Solutions is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Top Skills
What We Do
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction. In 2022, Augment CXM was acquired by Sutherland, and it has since been rebranded as Sutherland Agent Success.
