The Role
Leads CyberArk PAM operations, including privileged account and endpoint onboarding, EPM administration, upgrades, incident resolution, L2/L3 support, automation, documentation, and service improvements. Designs and deploys minor enhancements, transitions solutions into operations, mentors security analysts, supports shift rotations, and promotes CyberArk certification and cross-skilling.
Summary Generated by Built In
Role Summary:
The Lead Security Analyst should work as a technical SME/Lead for the CyberArk (Core PAS, EPM) solution, key delivery outcomes expected from this role are:
• Onboarding and management of privileged accounts and platforms into CORE PAS for password vault, privilege session management.
• Onboarding and management of end point workstations into EPM for enforcing least privileges, application controls and avoid credential thefts.
• Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy
• Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.
• CyberArk patch updates, version upgrades. Validation and testing.
• Analyze and resolve L3, L2 tickets.
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Maintain up to date knowledge repository – Run book, Architecture, Solution design documents. SOPs and Playbooks.
• Mentor and guide the Security analysts and associates deployed for PAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team
• Motivate the team members to complete the certification related to CyberArk PAM
Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Privilege Access Management (PAM) operations workstream.
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience: 8-12 years
4-5 years of relevant CyberArk CORE PAS implementation and support experience. 2-3 years of relevant CyberArk EPM implementation and support experience.
Basic Qualifications:
• 8-12 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk CORE PAS or CyberArk Privilege Cloud).
o Minimum 4-5 years of experience in CyberArk CORE PAS and minimum 2 years of experience in CyberArk EPM.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication
Technical Skills:
• Hands-on implementation & operations support experience in CyberArk. L2/L3 tickets. Accounts, Servers Onboarding.
• Automation of accounts onboarding, offboarding.
Preferred Qualifications:
• Scripting experience to develop custom PSM, Password plug-ins.
• REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.
Skills Required
- Bachelor’s degree in Computer Science, Information Security, or a related field
- 8-12 years of experience in privilege management solution implementation and operations support
- 4-5 years of CyberArk Core PAS implementation and support experience
- 2-3 years of CyberArk EPM implementation and support experience
- Experience working in a shift model according to roster rotation
- Team collaboration and effective communication skills
- Hands-on CyberArk implementation and operations support experience, including L2/L3 ticket resolution and account/server onboarding
- Experience automating account onboarding and offboarding
- Scripting experience for custom PSM and password plug-ins
- REST API experience for automating onboarding and offboarding lifecycles
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.
