As a Lead Infrastructure Engineer at JPMorganChase within the Network Services team, you will play a critical role in designing, building, and optimizing the infrastructure platforms that support our global operations. You will drive technical strategy, mentor fellow engineers, and partner with cross-functional teams to deliver highly available, secure, and performant systems. Your expertise will directly influence how we scale our technology to meet evolving business demands.
Job responsibilities
- Lead structured requirements capture with business and technology stakeholders; translate connectivity needs, constraints, and non-functional requirements (resilience, performance, compliance, operability) into well-defined solution requirements.
- Develop end-to-end connectivity designs aligned to approved architectural patterns and reference architectures, producing high-level and low-level designs, network diagrams, implementation constraints, and documented assumptions.
- Own the full tender and bid lifecycle for telecom connectivity solutions, including bid documentation, coordination of request-for-information/request-for-proposal activities with internal sourcing partners, technical and commercial evaluation, and formal documentation of vendor selection rationale.
- Embed resilience and operational risk controls into all designs, including path and carrier diversity, elimination of single points of failure, serviceability and monitoring requirements, and clearly defined demarcation and escalation models.
- Lead design reviews and architecture governance; manage design exceptions with documented risk acceptance and ensure decisions adhere to established engineering standards and controls.
- Design and implement scalable, resilient infrastructure architectures that support business-critical applications and services.
- Collaborate with telecom service providers, vendors, and internal engineering teams across the bid and design lifecycle to ensure solutions are technically sound, commercially viable, and deliverable within defined constraints.
- Manage supplier relationships and performance governance, holding providers accountable to service level agreements, driving service improvement plans, and conducting recurring quality and performance reviews.
- Support regional and global network strategy execution through process improvements and service optimization; serve as the telecom connectivity market expert for the Asia-Pacific region (carrier landscape, emerging technologies, pricing trends, supplier capabilities), lead evaluation/adoption of new technologies, and mentor junior engineers.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
- Expertise in cloud platforms such as AWS, Azure, or GCP, including compute, storage, and networking services.
- Deep knowledge of networking and telecommunications technologies (Layers 0-3), including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular and satellite connectivity.
- Demonstrated expertise in the Asia-Pacific telecom connectivity market, including in-depth knowledge of regional carrier ecosystems, infrastructure landscapes, and connectivity product offerings across key markets.
- Excellent communication and stakeholder management skills, with the ability to influence and build trust across business and technical domains.
- Solid organizational and time management skills, with the ability to manage multiple concurrent project across geographies.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Preferred qualifications, capabilities, and skills
- Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.
- Familiarity with cloud connectivity and hybrid architectures.
- Relevant cloud certifications (e.g., AWS Solutions Architect, Azure Administrator).
- Data analytical skills – ability to interrogate, model and visualise large datasets to identify trends, cost drivers, or delivery risks.
- Experience in financial services or other highly regulated industries.
Skills Required
- Bachelor's degree in Computer Science, Cybersecurity, Data Science, or a related discipline
- Formal training or certification in infrastructure engineering concepts
- At least 5 years of applied infrastructure engineering experience
- Expertise with AWS, Azure, or GCP cloud platforms, including compute, storage, and networking services
- Deep knowledge of networking and telecommunications technologies across Layers 0–3, including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular, and satellite connectivity
- Expertise in the Asia-Pacific telecom connectivity market, including carrier ecosystems, infrastructure landscapes, and connectivity products
- Excellent communication and stakeholder management skills
- Strong organizational and time management skills for managing concurrent projects across geographies
- Ability to use authorized AI capabilities for infrastructure analysis and design documentation while handling operational data securely
- Ability to apply reuse-first, AI-assisted delivery and automation practices with traceability, auditability, resiliency, and security alignment
- Experience with Atlassian Jira and Confluence
- Familiarity with cloud connectivity and hybrid architectures
- Relevant cloud certifications, such as AWS Solutions Architect or Azure Administrator
- Data analysis skills, including interrogating, modeling, and visualizing large datasets
- Experience in financial services or another highly regulated industry
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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