Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. This cloud support role will be instrumental in shaping the future at one of the world's largest and most influential companies — where your expertise drives real impact at scale.
As a Lead Infrastructure Engineer at JPMorganChase within Cloud Foundational Services, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. You will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.
Job responsibilities
- Apply technical expertise and problem-solving methodologies to projects of moderate scope
- Drive a workstream or project consisting of one or more infrastructure engineering technologies
- Work with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
- Execute creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
- Strongly consider upstream/downstream data and systems or technical implications and advise on mitigation actions
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
- Manage stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and product supportability requirements
- Partner with engineering and product teams to ensure remediation and permanent closure of issues and to identify trending issues to drive product improvement
- Demonstrate a high aptitude for both learning and teaching as product teams continually release new features and products
- Provide follow-the-sun 24/7 on-call support through a distributed team spanning multiple time zones
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure engineering concepts and advanced applied experience
- Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
- Strong experience supporting and operating workloads within Amazon Web Services (AWS), including hands-on knowledge of core services such as compute, storage, networking, monitoring, and database technologies (e.g., RDS, DynamoDB, or Aurora) in a production environment
- Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
- Familiarity with scripting languages (e.g., Python) and cloud platform certification(s)
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, testing, troubleshooting, or documentation) with demonstrated ability to critically evaluate and validate AI-generated outputs
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations
- Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry
- Knowledge of incident, change, and problem management processes and the controls that govern them
- Understanding of data-driven decision making and a drive to continue developing technical and cross-functional knowledge
Preferred qualifications, capabilities, and skills
- Kubernetes, Azure, Google Cloud Platform, or Terraform certifications
- Experience working in a follow-the-sun or globally distributed on-call support model
- Familiarity with large-scale cloud migration or modernization initiatives
- Exposure to observability and telemetry tooling in complex distributed environments
Skills Required
- Formal training or certification on infrastructure engineering concepts and advanced applied experience
- Deep knowledge of one or more areas of infrastructure engineering (hardware, networking, databases, storage engineering, deployment, integration, automation, scaling, resilience, performance assessments)
- Strong experience supporting and operating workloads within AWS, including hands-on knowledge of compute, storage, networking, monitoring, and databases (e.g., RDS, DynamoDB, Aurora) in production
- Deep knowledge of cloud infrastructure and multiple cloud technologies with ability to operate in and migrate across public and private clouds
- Familiarity with scripting languages (e.g., Python) and cloud platform certification(s)
- Hands-on experience using enterprise-authorized AI-assisted software development tools and ability to critically evaluate AI-generated outputs
- Understanding of responsible AI use, data sensitivity, secure handling of inputs/outputs, and resiliency and security expectations
- Familiarity with large distributed systems across compute, databases, messaging, observability, and telemetry
- Knowledge of incident, change, and problem management processes and governing controls
- Understanding of data-driven decision making and continuous development of technical and cross-functional knowledge
- Kubernetes, Azure, Google Cloud Platform, or Terraform certifications
- Experience working in a follow-the-sun or globally distributed on-call support model
- Familiarity with large-scale cloud migration or modernization initiatives
- Exposure to observability and telemetry tooling in complex distributed environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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