About Blue Machines
Blue Machines is an enterprise Voice AI platform that lets organisations talk to millions of people in their own language. Our Government Division runs production voice AI for state departments. Our GCAS AI Assistant in Gujarat serves 3.75 lakh applicants across 2,461 colleges at 99.96% accuracy. We're scaling across departments and states, and we need a senior engineer to build and lead the team that makes every deployment land.
The role
You'll be the technical owner of our government deployments and the leader of our Forward Deployed Engineering team. You'll get your hands dirty on the hardest deployments, and be the person senior officials trust on anything technical. You'll partner closely with the Division head on proposals, pricing inputs and delivery commitments.
What you'll do
- Own delivery
- Act as technical accountable owner for every government deployment, from scoping through UAT, go-live and post-launch reporting.
- Personally lead the most complex or high-stakes deployments and integrations.
- Present architecture, performance and roadmap to senior officials, including IAS-level stakeholders and department heads.
- Own data security, hosting and compliance conversations: SDC/NIC, MeitY-empanelled cloud and data residency.
- Lead technical solutioning for RFPs and proposals: solution architecture, effort estimates, SLAs and technical compliance responses.
- Run technical demos and pre-bid discussions with departments.
- Turn field learnings into platform priorities with product and engineering. You're the voice of the government customer internally.
Requirements
Must-haves
- ~10 years in software engineering, with 4+ years in client-facing deployment, solutions or implementation engineering.
- 2+ years leading engineers, formally or as a tech lead across multiple concurrent deployments.
- Deep hands-on skills: Python and/or TypeScript, APIs and integrations, SQL, cloud infrastructure (AWS/GCP), and production monitoring.
- Practical experience shipping LLM-based systems: prompting, RAG, function calling, evaluation and guardrails.
- A proven record of delivering complex systems to enterprise or public-sector clients under tight timelines and shifting requirements.
- Executive-level communication in English and Hindi, including writing and presenting for non-technical senior audiences.
- Willingness to travel and to be on-site during critical deployment phases.
Good to have:
- Direct experience delivering for central or state government, PSUs, or large government-funded programmes.
- Working knowledge of government procurement and delivery: RFPs and technical bids, work orders, UAT and sign-off, payment milestones, and audit expectations.
- Gujarati proficiency, or another regional language for future state deployments.
Preferred:
- Voice or telephony depth: SIP, IVR, contact-centre platforms, ASR/TTS vendors.
- Background at a system integrator, GovTech firm or high-growth startup.
Benefits
- Your deployments reach lakhs of citizens, and you'll have direct visibility with senior government leadership.
- You'll get meaningful ownership over how Indian-language voice AI gets delivered to the public sector.
Skills Required
- Approximately 10 years of software engineering experience
- At least 4 years of client-facing deployment, solutions, or implementation engineering experience
- At least 2 years leading engineers formally or as a technical lead across concurrent deployments
- Hands-on experience with Python and/or TypeScript, APIs and integrations, SQL, AWS or GCP cloud infrastructure, and production monitoring
- Practical experience shipping LLM-based systems, including prompting, RAG, function calling, evaluation, and guardrails
- Proven experience delivering complex systems to enterprise or public-sector clients under tight timelines and changing requirements
- Executive-level communication in English and Hindi, including writing and presenting to non-technical senior audiences
- Willingness to travel and work on-site during critical deployment phases
- Experience delivering for central or state government, PSUs, or government-funded programs
- Working knowledge of government procurement and delivery, including RFPs, technical bids, work orders, UAT, sign-off, payment milestones, and audits
- Gujarati or another regional Indian language proficiency
- Voice or telephony experience with SIP, IVR, contact-center platforms, or ASR/TTS vendors
- Background at a system integrator, GovTech firm, or high-growth startup
What We Do
Blue Machines AI is an enterprise agentic customer-experience platform that deploys multilingual voice AI agents to automate customer conversations and service or sales workflows. Its platform orchestrates speech-to-text, text-to-speech and language models to support reliable, low-latency interactions at scale. It extends customer engagement across voice, chat, WhatsApp, web and email, adapting journeys toward defined outcomes. The company focuses on making AI production-ready for high-stakes enterprise use.
