The Role
Lead complex business and technology change initiatives, facilitate discovery and requirements workshops, translate needs into user stories and acceptance criteria, prioritize backlogs, support delivery and business acceptance, improve processes, measure outcomes, and guide organizational adoption. The role also establishes business analysis standards, coaches analysts, and partners with stakeholders and technology teams across a varied portfolio.
Summary Generated by Built In
Hybrid working, 2 days per week in office
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.
Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.
We're looking for an experienced Lead Business Analyst to play a pivotal role in shaping and delivering business and technology change across our organisation. Sitting at the heart of Product, Technology and the wider business, you'll combine strategic thinking, analytical rigour and leadership to ensure we deliver solutions that create meaningful value for our customers and colleagues.
This is an exciting opportunity for a senior analyst who thrives on complexity, enjoys solving business problems and is passionate about developing both people and processes.
Our Values:
With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.
The Role
As Lead Business Analyst, you'll drive clarity, alignment and delivery across a varied portfolio of initiatives.
Your responsibilities will include:
- Leading the analysis of complex business problems, opportunities and change initiatives.
- Facilitating workshops and discovery sessions to uncover requirements, challenge assumptions and shape effective solutions.
- Translating business needs into high-quality user stories, acceptance criteria and requirements that enable successful delivery.
- Ensuring backlog items are prioritised, clearly defined and aligned to business objectives, customer needs and measurable outcomes.
- Acting as the key link between stakeholders and technology teams, helping navigate complexity and drive informed decision-making.
- Supporting delivery teams with prioritisation, release planning and continuous improvement initiatives.
- Leading business acceptance activities, ensuring solutions meet agreed requirements and are fit for release.
- Using data and insight to measure success, evaluate outcomes and identify opportunities for further improvement.
- Analysing existing processes and identifying opportunities to simplify, standardise, automate and scale.
- Assessing the impact of change across the organisation and ensuring appropriate support, communication and adoption plans are in place.
- Providing guidance, training and best practice on business analysis, agile delivery and new systems or processes.
- Setting standards and ways of working for business analysis across the organisation.
- Coaching, mentoring and developing Business Analysts, fostering a high-performing and collaborative team culture.
- Providing leadership and hands-on support for complex, business-critical or high-risk initiatives.
What You'll Have
To be successful in this role, you'll be a commercially minded and highly collaborative individual with significant business analysis experience gained within agile delivery environments.
You'll bring:
- Extensive experience as a Business Analyst, including leading analysis on complex business and technology change programmes.
- Previous experience managing, mentoring or coaching Business Analysts.
- Exceptional stakeholder management and influencing skills, with the ability to build credibility at all levels of the organisation.
- Strong facilitation skills and experience leading workshops, discovery sessions and requirements gathering activities.
- Expertise in writing user stories, acceptance criteria and functional and non-functional requirements.
- Process mapping and process improvement experience, with a proven ability to drive simplification and automation.
- A data-led approach, using metrics and insights to define success and measure outcomes.
- Strong understanding of agile methodologies and product-led delivery.
- Sufficient technical knowledge to work confidently with development teams, including an understanding of integrations, APIs and data flows.
- Experience supporting business acceptance, user adoption and organisational change initiatives.
- Retail or ecommerce experience would be highly advantageous, ideally within an omnichannel environment.
- Excellent communication skills, a curious mindset and a passion for continuous improvement.
You'll Be Rewarded With
- Competitive starting salary and great career prospects in a fast paced and growing business
- 25 days holiday, plus bank holidays and a day off on your birthday
- Company-funded private health insurance and access to Smart Health
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Summer hours- 3pm finishes every Friday throughout June, July & August
- Bespoke induction support and ongoing development to help you thrive in your new role
- A welcoming and inspiring work-environment - take advantage of Yoga classes, social activities, an early finish on pay day and more
Skills Required
- Extensive business analysis experience, including leading analysis on complex business and technology change programmes
- Experience managing, mentoring, or coaching Business Analysts
- Exceptional stakeholder management and influencing skills
- Strong facilitation skills and experience leading workshops, discovery sessions, and requirements gathering
- Expertise writing user stories, acceptance criteria, and functional and non-functional requirements
- Process mapping and process improvement experience, including simplification and automation
- Data-led approach using metrics and insights to define success and measure outcomes
- Strong understanding of agile methodologies and product-led delivery
- Technical knowledge of development environments, integrations, APIs, and data flows
- Experience supporting business acceptance, user adoption, and organizational change initiatives
- Retail or ecommerce experience, ideally in an omnichannel environment
- Excellent communication skills, curiosity, and passion for continuous improvement
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The Company
What We Do
Mint Velvet is a British womenswear retailer founded in 2009, known for its 'Relaxed Glamour' style. The company offers a range of women's apparel, including dresses, jumpsuits, blazers, and accessories, as well as footwear and kids' wear. With a focus on effortless, flattering fits and thoughtful design, Mint Velvet operates as an apparel retail chain with a strong omnichannel presence, aiming to provide inspiring and supportive career opportunities.
