About us
Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance.
That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of.
What you'll be doing
As our KYC Analyst, you'll ensure seamless onboarding experiences for our consumers while maintaining a comprehensive approach to risk mitigation, regulatory adherence, and exceptional customer experience.
Here's what that looks like in practice:
Perform due diligence – Ensure appropriate client documentation is captured and provide timely onboarding for new consumers, using country-specific knowledge to confirm identity document authenticity.
Meet productivity and compliance targets – Manage a daily case queue and ensure consistent throughput while maintaining high-quality standards and SLAs.
Analyse and assess profiles – Verify identities, identify potential red flags, and conduct detailed customer risk assessments, escalating high-risk cases to the FinCrime team.
Assist customers – Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience.
Perform periodic reviews – Support refresh activities, re-verifying customer information and reassessing risk when triggers occur.
Utilise screening databases – Triage potential matches (PEP/sanctions/adverse media), reducing false positives through careful analysis and resolution.
Who we're looking for
This role needs someone detail-oriented, analytical, and customer-focused to ensure compliant and frictionless onboarding.
Work background – You have at least 1 year of experience in a similar role, ideally in a startup or the financial sector; customer care experience is also valued.
Relevant Experience – Experience in a high-volume, metrics-driven KYC or customer support role (e.g., meeting daily/weekly targets).
Legal framework knowledge – Direct experience or comprehensive training in anti-money laundering (AML) and Know Your Customer (KYC) procedures.
Language proficiency – Fluent in English. Knowledge of Italian is considered a plus.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply.
CareAbout: how we support your impact
We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world.
That’s why we created CareAbout:
❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.
💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries.
⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply.
🌱 Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.
👨👩👧 Family: enhanced parental leave, additional leave for child sickness.
*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.
Equal opportunity employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin.
Join us in a workplace where everyone belongs!
Learn more about us
Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here.
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Skills Required
- At least 1 year experience in a similar role
- Experience in KYC/customer support role
- Knowledge of AML and KYC procedures
- Proficiency in English
- Knowledge of Italian
Satispay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Satispay and has not been reviewed or approved by Satispay.
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Equity Value & Accessibility — Stock options are granted to all permanent employees with performance-based top-ups, broadening access to ownership. This structure can elevate total compensation beyond base salary.
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Flexible Benefits — A flexible benefits budget in Italy and meal vouchers, alongside relocation support, add tangible, locally relevant value to compensation. These choice-based elements can materially boost take-home value where available.
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Leave & Time Off Breadth — Unlimited paid time off and flexible hours expand time-away and scheduling options. Enhanced parental leave and extra time off for a child’s illness further broaden leave coverage.
Satispay Insights
What We Do
Satispay is a financial platform built around a simple idea: empowering people through finance by bringing your everyday finances into one place. You can pay, save, and invest from a single app, without the complexity that usually comes with financial services. We started in 2015 as a payment network, became an Italian unicorn in 2022, and have kept expanding ever since - into corporate welfare, Buy Now Pay Later, and investing, with debit cards in partnership with Mastercard marking our natural evolution toward banking. Today 6.5 million people and 450,000+ affiliated stores use Satispay: proof of what making financial services accessible to everyone looks like in practice, whether you're paying, getting paid, or managing welfare for a company. Our goal is straightforward: building the most loved platform in the world for managing your financial life. Behind it is a team of 750+ talented people across Europe, and we're still growing. If you'd like to be part of it, take a look at our open roles: https://jobs.ashbyhq.com/satispay?utm_source=ebli
Why Work With Us
Satispay is building the most loved financial platform in the world. 6.5M people and 450,000 shops already run on it. Everyone here holds stock options, so you own a piece of what you build. It's fast and not for everyone. If you want a comfortable seat, skip us. If you want your work to reach millions, come.
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