The Role
Manage and grow key client accounts by serving as the primary customer contact, understanding business needs, coordinating internal sales and technical teams, resolving concerns, conducting presentations, and supporting renewals, upselling, cross-selling, satisfaction, and retention.
Summary Generated by Built In
Job Title: Key Account Manager
Company: TechD Cybersecurity Ltd.
Location: Ahmedabad
Experience: 4-8 years
Type: Full-Time | Individual Contributor
About Techdefence:
Techdefence Labs Solutions Limited is a leading cybersecurity company, providing cutting-edge security services, compliance solutions, managed security offerings, and the sale of best-in-class cybersecurity OEM products. We protect enterprises by combining technical depth, threat intelligence, and industry experience to create robust security postures across industries.
Role Overview:
We are seeking a proactive and client-focused Key Account Manager responsible for building strong customer relationships, managing key client accounts, and ensuring high levels of customer satisfaction. The role requires excellent communication, presentation skills, and the ability to understand client requirements and coordinate with internal teams to deliver effective solutions.
Key Responsibilities:
- Manage and nurture relationships with assigned key accounts
- Act as the primary point of contact between clients and the organization
- Understand customer business needs and align company solutions accordingly
- Conduct client meetings, presentations, and follow-ups
- Ensure timely resolution of client queries and concerns
- Coordinate with sales, technical, and delivery teams for smooth execution
- Monitor account performance and identify growth opportunities
- Support account renewals, upselling, and cross-selling initiatives
- Maintain regular communication to ensure customer satisfaction and retention
Skills Required
- Excellent verbal and written communication skills
- Strong presentation and client-handling abilities
- Relationship-building and stakeholder management skills
- Good organizational and coordination capabilities
- Problem-solving mindset with attention to detail
- Ability to manage multiple accounts simultaneously
Skills Required
- 4-8 years of experience
- Excellent verbal and written communication skills
- Strong presentation and client-handling abilities
- Relationship-building and stakeholder management skills
- Good organizational and coordination capabilities
- Problem-solving mindset with attention to detail
- Ability to manage multiple accounts simultaneously
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The Company
What We Do
TechDefence Labs is an AI-augmented, human-led cybersecurity company that protects digital assets for organizations worldwide. Its offerings include an AI-native platform spanning cybersecurity, compliance, and privacy, along with web, mobile, and API penetration testing, 24/7 security operations, cloud-security assessments, regulatory compliance support, and virtual CISO services. The company combines research-oriented expertise with managed security and consulting to help clients prevent, detect, and respond to threats.
