Key Account Manager eCommerce

Life tastes better with ice cream 

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. 
  

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.  

What truly sets us apart is how we work.  

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.  

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

The Role

As a Key Account Manager within the Ice Cream Digital Commerce team, you will be responsible for accelerating the growth of our ice cream brands across digital commerce channels and strategic partners. You will lead customer relationships, develop joint business plans, and drive execution excellence across q-commerce, e-commerce and Omnichannel. 

You will work cross-functionally with Sales, Marketing, Supply Chain, Finance and Digital teams to deliver profitable growth while shaping the future of ice cream consumption in an increasingly digital marketplace.

What you'll be responsible for

• Manage and grow relationships with strategic Digital Commerce customers across Quick Commerce, eCommerce and Food Delivery channels.

• Develop and execute Joint Business Plans that deliver sustainable growth, profitability and mutual value creation.

• Build and implement customer and channel strategies aligned with TMICC growth ambitions.

• Develop the Omnichannel by identifying growth opportunities and working closely with In Home Sales Team to create integrated customer strategies, maximize market opportunities and deliver sustainable growth.

• Lead commercial negotiations, promotional planning and annual business planning processes.

• Monitor business performance, analyze key commercial KPIs and translate insights into actionable growth plans.

• Data-Driven decision making, leveraging market, customer and shopper insights to optimize performance.

• Collaborate cross-functionally with Marketing, Supply Chain, Finance and Category teams to ensure flawless execution and achievement of business objectives.

We're looking for someone who has:

Experiences & Qualifications

• Proven Track Record: At least 1–3 years of experience in Key Account Management, Strategic Sales, or Business Development in ecommerce, digital sales or food delivery platforms, with a documented history of hitting (and exceeding) revenue targets. Experience in digital marketing is always welcome.

• Relationship Excellence: Demonstrated experience in managing and growing high-value corporate accounts, with a proven ability to build rapport and influence decision-makers.

• Strategic Thinking: Strong analytical skills with the ability to develop long-term account plans and move beyond "transactional selling" to "consultative partnership."

• Negotiation Mastery: Good-level negotiation and closing skills, particularly in handling complex, high-stakes contracts and multi-year agreements.

• Educational Background: A Bachelor’s or Master’s degree in Business Administration, Marketing, Economics, or a related field (or equivalent professional experience).

• Communication & Presentation: Exceptional verbal and written communication skills in English, with the ability to deliver compelling presentations and lead high-level business reviews.

• Industry Knowledge: Deep understanding of FMCG trends, experience with food or frozen category as benefit

• Project Management: Strong organizational skills with the ability to lead cross-functional internal teams to deliver complex solutions for the client.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards

• Flexible ways of working

• Support for health, wellbeing and life outside of work

• Time off to rest and recharge

• Ongoing learning and development opportunities

• Specific benefits vary by location

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.