P.I. Works is the first company in the world to automate the management of a commercial 5G network.
Our automated network management products and services empower Mobile Operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed across 91 mobile network operators in 64 countries.
Come and join us to work with the leading telecom operators around the world and redefine the mobile experience worldwide by contributing to our research and development efforts
As part of the role definition, you will:
- Provide exceptional service to our customers worldwide
- Actively communicate with customers on questions/issues related to our products and solutions
- Go above and beyond our service level agreements to pro-actively diagnose and resolve issues
- Collaborate with customers on deployment and provide support for upgrades, new features and fixes
- Collaborate with team members, share knowledge, lessons learned, document best practices through active participation in team meetings and trainings
- Collaborate with project teams on installation, configuration, testing and integration of our solutions.
Required Experience and Skills:
- Basic to intermediate knowledge of database architecture and good command on SQL
- Good understanding of programming in C++/C#/Java and .NET framework is an asset
- Good understanding of one or more OSS products is an asset
- Technical understanding of 2G/3G/4G/5G mobile technologies, including RAN standards, architectures, protocols, and services is an asset.
- Passionate and self-motivated individual capable of troubleshooting and solving complex customer issues in a fast-paced, dynamic environment.
- Excellent communication and interpersonal skills in both verbal and written English.
Skills Required
- Basic to intermediate knowledge of database architecture
- Good command of SQL
- Understanding of programming in C++, C#, or Java
- Understanding of the .NET framework
- Understanding of one or more OSS products
- Technical understanding of 2G, 3G, 4G, and 5G mobile technologies, including RAN standards, architectures, protocols, and services
- Troubleshooting and complex customer issue resolution skills
- Excellent verbal and written English communication skills
- Excellent interpersonal and customer service skills
- Self-motivated and able to work in a fast-paced, dynamic environment
What We Do
P.I. Works is a leading provider of AI-driven mobile network management, optimization and planning solutions. P.I. Works combines its field-proven expertise with an award-winning diverse portfolio of products and services to enable mobile network operators to accelerate the network transformation journey resulting in cost reduction, energy savings, and improved customer experience. P.I. Works has deployed its solutions at 84 mobile network operators in 58 countries. P.I. Works is an active member of the European Telecommunications Standards Institute (ETSI) and plays an important role in the 3rd Generation Partnership Project (3GPP) standardization forum that is focused on the area of SON (Self Organizing Networks). P.I. Works is a key member of market-leading initiatives, O-RAN Alliance, and GSMA.
