The Role
Provides first-line IT support through email and phone, logs and manages tickets, assists with quotes, and troubleshoots basic hardware and software issues. Supports Windows environments with exposure to macOS, iOS, Android, networking, and security. Works alongside second- and third-line teams while developing technical skills through training and IT accreditations.
Summary Generated by Built In
Job Description
Defined career path
Help with getting IT accreditations
Fun environment
IT company dealing with Microsoft, HP, VMware and Cisco
Due to increased headcount, we now now need a 1st Line Support person to deal with emailed support queries, phone enquiries, logging calls on the ticketing system, helping with quotes etc and working with talented 2nd and 3rd line support people from whom you did be able to learn and develop.You must have some several months IT support/helpdesk, ex IT apprentice perhaps?
You should have a passion for a career in IT, have a knack for technology, gadgets, hardware, networking, security but, most importantly, a can do and positive attitude.
You need to be able to solve problems quickly and logically with a firm grasp of the basics of hardware, software,Windows with exposure to MacOS, iOS and Android.
Bonus, training, Perkbox and pension
Call for an initial chat and if you are good we will get you an immediate interview.
Skills Required
- Several months of IT support or helpdesk experience
- Experience as an IT apprentice may be considered
- Basic understanding of hardware and software troubleshooting
- Firm grasp of Windows
- Exposure to macOS, iOS, and Android
- Basic knowledge of networking and security
- Ability to solve problems quickly and logically
- Positive, can-do attitude and passion for an IT career
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The Company
What We Do
Extech 2000 Limited is a UK provider of business IT support and Microsoft solutions. It helps organizations with 2–200+ seats through proactive IT strategy, device support, cloud services, Microsoft 365 and Azure optimization, cybersecurity, document management, broadband, and VoIP telephony. Its broader offering includes computer products, support services, and recruitment for IT and engineering roles through permanent and contract placements.
