ABOUT QUANTUMLOOPAI
QuantumLoopAI is one of the UK's fastest-growing healthtech companies. Our AI-powered platform, EMMA, is used by hundreds of organisations across the UK to manage communications, automate workflows and deliver better outcomes through intelligent automation. Backed by leading investors and scaling rapidly ahead of our Series A, we are building the infrastructure that will define the next generation of AI-driven service delivery.
ABOUT THE ROLE
We are looking for a Junior Business Analyst / Project Coordinator to join our growing team. This is a hybrid role that combines business analysis with project coordination. You will help translate business requirements into actionable work, support product delivery, and ensure smooth communication between internal teams and external clients. This is a great opportunity for someone early in their career who wants hands-on experience across operations, product delivery and client-facing work in a fast-moving AI startup.
WHAT YOU WILL DO
- Gather, document and analyse business and user requirements from internal stakeholders and external clients.
- -Support the coordination of product implementations, onboarding and go-lives for new clients.
- Maintain and update project plans, trackers and status reports, flagging risks and blockers early.
- Assist in creating user stories, acceptance criteria and work items in Azure DevOps.
- Liaise between engineering, product and client-facing teams to ensure alignment on priorities and timelines.
- Help produce client-facing documentation including release notes, user guides and training materials.
- Support CRM and ticket management workflows using tools such as HubSpot and Azure DevOps.
- Contribute to process improvement initiatives across operations and delivery.
- Attend client calls and internal stand-ups, capturing actions and following up on outcomes.
Requirements
ESSENTIAL
- 0-2 years of experience in a business analysis, project coordination or operations support role (internships and placements count).
- Strong written and verbal communication skills — you can translate technical detail into clear, client-friendly language.
- Organised and detail-oriented, comfortable managing multiple tasks and deadlines simultaneously.
- Familiarity with project management or issue-tracking tools such as Azure DevOps, Jira or Trello.
- Comfortable working with data — able to read spreadsheets, spot patterns and summarise findings.
- A collaborative mindset and willingness to learn in a fast-paced startup environment.
- Comfortable working remotely and aligning to UK business hours (9:00 AM to 6:00 PM GMT/BST).
DESIRABLE
- Experience working in a software, SaaS or technology company.
- Familiarity with agile delivery methodologies (Scrum or Kanban).
- Experience with CRM platforms such as HubSpot.
- Understanding of product development lifecycles and stakeholder management.
- Experience producing user-facing documentation, guides or training materials.
LOGISTICS
- Education: We value skills and experience over formal qualifications.
- Working arrangements: Fully remote from India, aligned to UK business hours (9:00 AM to 6:00 PM GMT/BST).
- Start date: Flexible.
Benefits
WHAT WE OFFER
- Competitive package depending on experience
- Potential share options
- Professional development including conference attendance and CPD support
- The opportunity to work across operations, product delivery and client management at one of the UK's fastest-growing healthtech companies
- Remote working with a collaborative, supportive team
- Hands-on exposure to the full product lifecycle in an AI startup
HOW WE ARE DIFFERENT
At QuantumLoopAI, you will join a team that is building AI-powered products used by hundreds of organisations across the UK. We move fast, take ownership, and celebrate wins together. Our culture values:
- Impact over optics. We measure success by real outcomes, not busy work
- Transparency. Open communication, honest feedback, shared context
- Ownership. You will have real autonomy to shape your work and our platform
- Learning. We are building something new, and we learn from every experiment
DIVERSITY AND INCLUSION
We believe diverse teams build better products. We welcome applications from candidates of all backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work. If you are excited about this role but do not meet every requirement, we would still love to hear from you.
RECRUITMENT SAFETY NOTICE
QuantumLoopAI will never ask candidates for payment or sensitive financial information during the recruitment process. All official communications come from @quantumloopai.com email addresses.
COME WORK WITH US
Ready to help build the operations behind one of the UK's fastest-growing AI products? We would love to hear from you. Questions about this role? Contact [email protected]
Skills Required
- 0-2 years experience in business analysis, project coordination or operations support (internships and placements count)
- Strong written and verbal communication skills; translate technical detail into client-friendly language
- Organised and detail-oriented; able to manage multiple tasks and deadlines
- Familiarity with project management or issue-tracking tools such as Azure DevOps, Jira or Trello
- Comfortable working with data; able to read spreadsheets, spot patterns and summarise findings
- Collaborative mindset and willingness to learn in a fast-paced startup environment
- Comfortable working remotely and aligning to UK business hours (9:00 AM to 6:00 PM GMT/BST)
- Experience working in a software, SaaS or technology company
- Familiarity with agile delivery methodologies (Scrum or Kanban)
- Experience with CRM platforms such as HubSpot
- Understanding of product development lifecycles and stakeholder management
- Experience producing user-facing documentation, guides or training materials
What We Do
QuantumLoopAI has built EMMA™, the first DTAC-certified AI receptionist for NHS GP surgeries. EMMA™ answers every patient call instantly, eliminates phone queues, and gives healthcare teams their time back. Anyone who's called their GP knows the frustration—engaged tones, long holds, the dreaded 8am rush. For patients, it's a barrier to care. For reception teams, it's relentless pressure and burnout. This isn't just inconvenient—it's broken. EMMA™ handles unlimited calls simultaneously. She books appointments, manages prescription requests, and triages concerns—all in natural conversation across all major NHS languages. Every interaction integrates seamlessly with existing NHS systems. Patients get instant access. Reception teams focus on meaningful patient care instead of managing phones. GPs receive richer clinical information because EMMA™ never abbreviates or misses details. We developed EMMA™ in partnership with NHS GPs, practice managers, and patients. This isn't a generic chatbot—it's purpose-built for UK primary care with proper clinical safety protocols and DTAC certification. EMMA™ is transforming patient access in GP surgeries across the UK, supporting healthcare teams and improving how patients connect with their practices. Join us and help build the future of primary care access.
Why Work With Us
We're solving a problem millions experience daily—accessing GP care. EMMA™ is live in primary care, genuinely improving healthcare delivery. You'll do meaningful work that helps real patients and supports exhausted healthcare teams. Join our fast growing startup and build your career while improving UK healthcare.
