The Role
Manage day-to-day Chinese marketplace and social storefronts, optimize listings and pricing, run and monitor performance campaigns, coordinate logistics and fulfillment, prepare client performance reports, liaise with creative/service/influencer teams, and assist client onboarding and communication.
Summary Generated by Built In
2 Open China Ecommerce (part of Thinkia Group) helps international brands scale in China through marketplaces and social commerce. We’re looking for a hands-on Junior Account Manager based in Shanghai to support marketplace operations (Tmall/天猫, JD/京东), Douyin/抖音 & Xiaohongshu/小红书, campaign execution and client reporting.
Tasks
* Manage day-to-day operations of client storefronts on Chinese marketplaces (Tmall, JD) and social platforms (Douyin, Xiaohongshu).
* Optimize product listings (copy, keywords, A+ pages) and monitor pricing, promotions and stock.
* Execute and monitor performance campaigns (DSP, P4P, Douyin ads), track KPIs and suggest improvements.
* Coordinate logistics, cross-border shipments and local fulfillment partners.
* Prepare weekly/monthly performance reports and present insights to clients.
* Liaise with creative, customer service and influencer teams to implement local activations.
* Assist in onboarding new clients and maintaining client communication.
Requirements
* 1–3 years experience in e-commerce or marketplace operations (China experience required).
* Practical experience with at least one Chinese marketplace (Tmall/JD/Douyin/Xiaohongshu).
* Mandarin fluent (spoken & written) and professional English.
* Bachelor’s degree or equivalent; strong Excel skills; familiarity with analytics tools (Power BI / Google Analytics / basic SQL a plus).
* Knowledge of local payments (WeChat Pay/Alipay) and cross-border logistics.
* Based in Shanghai with valid work permit / right to work in China.
* Organized, client-facing, able to manage multiple projects under tight deadlines.
Benefits
* Local employment contract, RMB 10,000 + performance bonus.
* Social insurance, paid leave and visa/relocation support where applicable.
* Professional development, training on Chinese marketplaces and progression to Account Manager.
* International team, hybrid office in Shanghai and scope to work on global brands.
Join a small, ambitious team helping global brands succeed in China — if you’re curious, proactive and native Mandarin speaker, you’ll fit right in.
Tasks
* Manage day-to-day operations of client storefronts on Chinese marketplaces (Tmall, JD) and social platforms (Douyin, Xiaohongshu).
* Optimize product listings (copy, keywords, A+ pages) and monitor pricing, promotions and stock.
* Execute and monitor performance campaigns (DSP, P4P, Douyin ads), track KPIs and suggest improvements.
* Coordinate logistics, cross-border shipments and local fulfillment partners.
* Prepare weekly/monthly performance reports and present insights to clients.
* Liaise with creative, customer service and influencer teams to implement local activations.
* Assist in onboarding new clients and maintaining client communication.
Requirements
* 1–3 years experience in e-commerce or marketplace operations (China experience required).
* Practical experience with at least one Chinese marketplace (Tmall/JD/Douyin/Xiaohongshu).
* Mandarin fluent (spoken & written) and professional English.
* Bachelor’s degree or equivalent; strong Excel skills; familiarity with analytics tools (Power BI / Google Analytics / basic SQL a plus).
* Knowledge of local payments (WeChat Pay/Alipay) and cross-border logistics.
* Based in Shanghai with valid work permit / right to work in China.
* Organized, client-facing, able to manage multiple projects under tight deadlines.
Benefits
* Local employment contract, RMB 10,000 + performance bonus.
* Social insurance, paid leave and visa/relocation support where applicable.
* Professional development, training on Chinese marketplaces and progression to Account Manager.
* International team, hybrid office in Shanghai and scope to work on global brands.
Join a small, ambitious team helping global brands succeed in China — if you’re curious, proactive and native Mandarin speaker, you’ll fit right in.
Skills Required
- 1-3 years experience in e-commerce or marketplace operations (China experience required).
- Practical experience with at least one Chinese marketplace (Tmall, JD, Douyin, Xiaohongshu).
- Mandarin fluent (spoken & written).
- Professional English (written and spoken).
- Bachelor's degree or equivalent.
- Strong Excel skills.
- Familiarity with analytics tools (Power BI, Google Analytics) and basic SQL (a plus).
- Knowledge of local payments (WeChat Pay, Alipay) and cross-border logistics.
- Based in Shanghai with valid work permit / right to work in China.
- Organized, client-facing, able to manage multiple projects under tight deadlines.
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The Company
What We Do
2 Open is a leading China-Europe digital and eCommerce agency that helps businesses build partnerships and establish promising sales channels in the Chinese market. They provide a range of services, including digital marketing, content marketing, social media management, regulatory compliance, strategic consultation, and eCommerce fulfillment, designed to help companies grow their presence and expand their sales within the potential Chinese market.
