The Role
Supports senior customer success managers serving pest control accounts. Responsibilities include client follow-ups, campaign launch support, meeting preparation, action-item ownership, platform adoption, and learning the pest control industry. The role requires strong communication, timely execution, responsiveness, and daily in-person collaboration in the Logan office, with a defined path to managing an independent book of business within 6–12 months.
Summary Generated by Built In
Who we are
Sellify AI helps Pest Control companies unlock revenue and increase customer loyalty by leveraging top tier models to drive outcomes. We pride ourselves on offering amazing technology and even better customer experience to our loyal partners. If winning is what you are looking for, Sellify is the place to be.
The role
As a Customer Success Manager at Sellify, you'll be the trusted partner our pest control clients rely on to get the most out of our platform. You'll know Sellify inside and out, and you'll use that knowledge to guide clients from onboarding through long-term growth. Building strong, genuine relationships is at the heart of this role. You'll earn clients' trust, understanding their business goals, and become their go-to resource. You'll also drive product adoption, making sure every client is using Sellify to its full potential and seeing clear, measurable value in their sales and retention.
You'll fit if you
- Have 2–3 years of customer-facing experience (CSM, account management, sales, operations, or implementation)
- Looking for a start-up to build and grow into important key leadership roles.
- Are a self starter and can jump right into the role
- Are comfortable on calls with decision makers and executives
- Apply feedback inside the same conversation, not next quarter
- Have strong written & verbal communication (half this job is email, loom videos, and Slack)
Bonus: pest control or service-industry background · PestPac/FieldRoutes familiarity · daily AI tool use · prior CSM, AE, or implementation experience at a B2B SaaS company
Compensation
- Base: $65,000–$75,000
- Quarterly bonus: % of base salary for quarterly quota attainment.
- Relocation: Up to $3,000 for moves to Cache Valley
- Other: Unlimited PTO, parental leave, full equipment, training budget
Sellify AI hires on talent, results, and fit. Equal opportunity employer.
Skills Required
- 1–3 years of customer-facing experience in customer success management, account management, sales, operations, or implementation
- Demonstrated ownership of responsibilities end-to-end with on-time delivery
- Comfort communicating with operators and executives on calls
- Willingness to work every day in the Logan office
- Ability to apply feedback immediately
- Strong written and verbal communication skills, including email, Loom videos, and Slack
- Pest control or service-industry background
- PestPac or FieldRoutes familiarity
- Daily AI tool usage
- Prior customer success manager, account executive, or implementation experience at a B2B SaaS company
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The Company
What We Do
Sellify AI provides an AI-powered sales and customer-care platform for pest-control companies. Its agents handle inbound calls and SMS conversations around the clock, send appointment reminders, reduce cancellations, upsell existing customers, recover lost accounts, and complete transactions such as agreements, payments, and scheduling. Integrations with CRM systems including PestPac and FieldRoutes help operators efficiently grow revenue across their existing customer base without adding headcount.
