The Role
Administer and enhance the Atlassian suite (Jira Core/Software/Service Desk, Confluence) including installing, configuring, maintaining, building dashboards, data structures, governance, training teams, creating metrics/reports (eazyBI), recommending plugins, and documenting processes to support Agile and non-Agile projects.
Summary Generated by Built In
Job Description
Job Title: Jira Admin
Location: San Francisco, CA
Duration: 12 Months
Client: SAP
- Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Desk, and key 3rd party add-ons (Tempo Timesheets etc)
- Create new accounts, manage permissions, and build dashboards
- Creating and maintaining data structures
- Experience training teams on the Atlassian suite of products
- Configure metrics, dashboards, reports, and advanced filters in JIRA/eazyBI/Confluence to provide end-users and business leadership with meaningful - operational/performance metrics and status reports
- Research and provide recommendations on Atlassian products & plug-ins to support project objectives
- Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business
- Provide recommendations to various lines of business on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
- Recommend, design, and develop JIRA/Confluence frame work for managing and reporting on Agile and Non-Agile projects
- Create and maintain Confluence site structure to meet growing project needs
- Maintain healthy JIRA and Confluence project environment by periodically reviewing configurations, permissions, workflows, dashboards, integration, and logs
- Create and maintain a governance plan for JIRA and Confluence
- Create and maintain detailed technical and user-facing documentation
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Install, configure, maintain, and administer Jira Core, Jira Software, Jira Service Desk and Confluence
- Experience with Atlassian 3rd party add-ons (e.g., Tempo Timesheets) and evaluating plugins
- Create and manage user accounts, permissions, workflows, and dashboards
- Create and maintain data structures and advanced filters in Jira and Confluence
- Configure metrics, dashboards, and reports using Jira/eazyBI/Confluence
- Train teams and provide guidance on Atlassian suite best practices and standardization
- Design and develop Jira/Confluence frameworks for managing Agile and non-Agile projects
- Maintain healthy project environment: review configurations, permissions, workflows, integrations, and logs
- Create and maintain governance plans for Jira and Confluence
- Produce detailed technical and user-facing documentation and communicate change requests
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The Company
What We Do
Techno Consulting is a leading information technology and services firm specializing in IT consulting, app development, UX design, and cloud services. They deliver custom software and ready-to-use solutions, building tailored systems and multi-industry products to help organizations operate with confidence. Their expertise also encompasses IT recruiting and RPO services, providing scalable digital solutions and high-quality software development across a wide range of industries.
